IT Intern

Halifax Health • Daytona Beach, FL

1d • Onsite

About The Position

This IT Intern position involves providing first-tier support for hardware, software, and communication issues under the guidance of Technical Support Analysts. The intern will assist with Service Desk, Field Support, and Deployment duties, documenting operational procedures daily. Key responsibilities include resolving customer issues efficiently and professionally, supporting users via phone and remote assistance, and performing various Service Desk tasks such as defining user problems, resetting accounts, setting up profiles and applications, and troubleshooting various software and hardware issues. The role also includes assisting with field support, which may involve moving equipment, imaging, troubleshooting network connections, and setting up devices. Deployment support includes deploying equipment, imaging, and setting up computers and printers. The intern will also help maintain and repair computer systems and peripherals, and adhere to information security policies. Support for various IT Team functions and other assigned duties are also part of the role.

Requirements

• High school diploma or equivalent required unless individual is currently enrolled in Volusia County Schools-approved CTE or OJT program.
• Must be accepted into applicable degree programs within 90 days of hire or within 90 days of graduation if hired while still in high school.
• General knowledge of commonly used concepts, practices, and procedures within the information technology field, and is willing to continue education for professional growth.
• Customer service oriented attitude.
• Good oral and written communication skills.
• Demonstrated ability to work well as part of a team.
• Willing to follow directions.
• High level of organization, attention to detail, and responsiveness required.
• Excellent analytical and problem-solving skills.
• Entry level experience with hardware installation, troubleshooting and repair.
• Entry level experience with software installation and troubleshooting.
• Entry level troubleshooting skills in MS Windows.
• Entry level troubleshooting skills in MS Applications (Excel, Word, PowerPoint and Outlook).

Nice To Haves

• Entry level network troubleshooting preferred.

Responsibilities

• Assist Technical Support Analysts in resolving customer issues in a positive, professional, efficient manner.
• Assist Technical Support Analysts to provide Service Desk Support for First Call Resolution (FCR) to users over the phone and through remote assistance.
• Perform Service Desk duties as needed, including defining user problems, resetting/unlocking accounts, setting up printer and email profiles, hospital applications installation, troubleshooting TCP/IP issues, Office applications, hospital software, and imaging/re-imaging PCs/laptops for deployment.
• Assist Service Desk in providing Field Support/Offsite Support, including moving customer equipment, imaging, troubleshooting in IDF closets, network connections, mobile carts, networking computers and printers, changing laser printer rollers, setup of printers, and out-of-box setup of computers, laptops, and printers.
• Provide Deployment Support, including deploying equipment, imaging and re-imaging of PCs and laptops, moving customer equipment, and installation of hospital applications.
• Assist Technical Support Analysts in maintaining, analyzing, troubleshooting, and repairing computer systems software and hardware devices and peripherals.
• Promote and adhere to departmental and organizational information security policies, standards and procedures.
• Support various functions of the Information Technology Team.
• Other duties as assigned.

What This Job Offers

• Career Level: Intern
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees