IT Intern

Sonaca North America•St. Charles, MO

37d•Onsite

About The Position

We are seeking an IT Intern. The Intern is responsible for providing tier 1 technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. While performing all duties and responsibilities, the IT-Intern will at all times, model Sonaca North America values and principles and act in a manner consistent with the Sonaca North America Code of Business Conduct and Ethics.

Requirements

Student in second or third year of technical degree is preferred
Proficient in Microsoft Office
Knowledge of Microsoft desktop OS
Ability to easily identify and resolve problems
Ability to maintain confidentiality
Excellent interpersonal and customer service skills
Eager to learn and adapt to different technologies
Detail oriented
Ability to identify and resolve problems
Organizational and prioritizing skills
Willingness to work in a high stress and constantly changing environment
Self-Motivated
Able to work in a team based participative environment
Able to work extended hours, including evenings and weekends, if necessary to meet deadlines

Responsibilities

Through the phone, email or walkups - provide technical assistance and support for incoming issues related to computer systems, software, and hardware.
Troubleshoot Desktop hardware, operating system and software application problems and escalate to appropriate IT staff as needed
Research desktop related issues via web, product manuals and other methods
Install fixes on computers as needed
Receive and log incoming calls for users as needed
Follow up with users to ensure customer satisfaction and problem resolution
Track metrics to measure performance
Train computer users and clean up computers as necessary
Walk customer through problem-solving process
Document standard procedures in Knowledge base
Maintain compliance with desktop software licenses
Ensure all software is appropriately licensed prior to installation
Notify IT Management and remove any user installed software that has not been approved by IT Management
Assist with other IT related issues and other duties as assigned