IT - Intern

Bozzuto's Inc.•Cheshire, CT

1d•Onsite

About The Position

As an Information Technology (IT) Intern, you will support the day-to-day technology operations of the organization while gaining hands-on experience in end-user support, hardware troubleshooting, device management, and helpdesk operations. This role offers the opportunity to develop technical skills by assisting employees with technology-related issues, supporting critical business systems, and contributing to the efficient operation of IT services across the organization.

Requirements

Currently pursuing a degree in Information Technology, Computer Science, Information Systems, Cybersecurity, or a related field
Basic knowledge of Microsoft Windows operating systems and Microsoft Office 365
Familiarity with computer hardware, peripherals, and mobile devices
Experience troubleshooting technology issues through coursework, projects, or personal experience preferred
Understanding of helpdesk or ticketing systems is a plus
Familiarity with Zebra mobile devices, printers, or inventory management systems is a plus
Ability to stand, walk and sit throughout your day; Walking on a variety of flooring such as carpet, concrete, tile etc
Ability to communicate clearly and effectively with peers and leaders on a daily basis
Ability to prioritize and meet deadlines; project management
Working independently and as a team player to ensure our customers are receiving orders timely and with the highest quality
Maintain integrity and high standards from all perspectives
Maintain and drive safety policies to all associates; driving for accountability of safe practices throughout shift

Responsibilities

Provide first-level helpdesk support for end users, including basic troubleshooting of Microsoft Windows and Microsoft Office 365 applications
Respond to user requests and assist with resolving hardware, software, and connectivity issues
Log, track, and manage helpdesk tickets, ensuring timely updates and escalation of issues when appropriate
Support PC and laptop deployment, configuration, maintenance, and troubleshooting
Assist with inventory management and tracking of IT hardware and technology assets
Monitor and maintain printer hardware, including troubleshooting common issues, replacing consumables, and coordinating repairs as needed
Support the setup, deployment, maintenance, and management of Zebra order entry devices
Assist with device imaging, software installation, updates, and configuration
Document technical procedures, troubleshooting steps, and support activities
Collaborate with IT team members on technology projects and system improvements
Perform other duties and special projects as assigned