IT Intern

Levin Furniture & Mattress • Smithton, PA

2d

About The Position

The IT Intern provides first-tier hardware and software technical support for computers, telephones, mobile devices, and other equipment at corporate and store locations. The role receives, prioritizes, documents, and actively resolves end-user help requests, escalating incidents when appropriate to maintain service expectations. The intern troubleshoots problems in person, by telephone, using remote support tools, through a ticket system, or by email, and provides end-user assistance as needed.

Responsibilities

• Evaluate documented resolutions and analyze trends to identify ways to prevent future problems.
• Notify management of emerging incident trends.
• Assist with software releases and rollouts, including communications to end users.
• Recommend, schedule, and perform improvements, upgrades, repairs, and patches for PCs, Macs, printers, phones, and other IT-related equipment.
• Create and maintain user accounts and assist with password resets and multi-factor authentication.
• Accurately record, track, and document service desk requests and the problem-solving process, including decisions and actions through final resolution.
• Test fixes and follow up with end users to ensure problems have been adequately resolved.
• Perform post-resolution follow-ups on help requests.
• Identify and learn the software and hardware used and supported by the organization.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed