IT Intern

Heidelberg Materials • Irving, TX

4d • Onsite

About The Position

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. This internship provides hands-on training and mentorship from industry professionals, opportunities to contribute meaningfully, engage with senior leadership, participate in community initiatives, and build connections with peers.

The IT Intern partners with a Heidelberg Materials analyst to support end users by resolving self-service tickets and service requests. The role also assists with computer and IT equipment setup, configuration, and deployment; documents support activity; handles routine account and password requests; and collaborates with IT colleagues to improve documentation and user support.

The position is based in an office environment and involves regular interaction with employees and IT team members. It offers opportunities to work independently and collaboratively while learning in a hands-on IT support environment. The work may include setting up, moving, or connecting computers, monitors, and related equipment, with frequent use of computers, service management tools, collaboration platforms, and other technology.

Requirements

• Currently pursuing a degree or relevant education in Information Technology, Computer Science, Information Systems, or a related field.
• Basic understanding of computer hardware, software, operating systems, and common applications.
• Strong problem-solving skills and an interest in troubleshooting technical issues.
• Clear communication skills and a customer-focused approach.
• Ability to prioritize tasks, stay organized, and maintain accurate documentation.
• Collaborative and dependable, with a willingness to learn new technologies.

Responsibilities

• Partner with a Heidelberg Materials analyst to support and resolve assigned self-service tickets and service requests, providing prompt, accurate, and professional assistance to end users.
• Assist with setting up, configuring, and deploying computers and other IT equipment.
• Document support requests, troubleshooting steps, and resolutions in the service management system.
• Support user account access, password resets, and routine IT requests.
• Collaborate with IT team members to improve documentation and the overall user support experience.

Benefits

• Hands-on training and mentorship from experienced professionals.
• Opportunities to engage with senior leadership and participate in community initiatives.
• Opportunities to build connections with peers inside and outside the workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed