IT Intern, AI and Operations

Azul•United States - Remote, CA

4d•Hybrid

About The Position

We have an immediate opportunity for an organized undergraduate student to join our IT and Security team as AI & Operations Intern. Our Intern will have an opportunity to accelerate their personal and professional growth through a professional learning environment. Under the direction of our VP of IT and Security, our Intern will add value and contribute to key IT and Security projects. Duration: We anticipate this position will work 40 hours per week and can be based in our Sunnyvale, CA office or remotely in the US.

Requirements

Currently enrolled in an Undergraduate degree program majoring in Engineering, Information Technology, Physics or appropriate degree with a minimum overall GPA of 3.4
Excellent organizational and time-management skills
Able to effectively manage competing priorities
Excellent written and verbal communication skills

Responsibilities

Design, build, and test Claude skills (SKILL.md) for IT and Security workflows, including writing skill descriptions, step-by-step instructions, and prompt logic that integrates with Azul's connected MCP servers.
Assist in scoping, building, and iterating on AI agents that automate repetitive IT and Security tasks, including tool selection, prompt engineering, and testing against real-world scenarios.
Configure and validate MCP connector integrations (Slack, Atlassian, Asana, M365, Salesforce) within Claude, documenting tool behavior and flagging gaps or security considerations.
Support the Security team with log review, alert triage, and incident documentation across Okta, Microsoft Purview, and Defender, following established investigation playbooks.
Assist with hardware procurement tracking, onboarding/offboarding tasks, Jamf device management, and SaaS access requests under the direction of the IT Operations team.
Create and maintain internal documentation for AI tools, security procedures, and IT runbooks in Confluence, ensuring accuracy and accessibility for team members.