IT Integration Support

Confie•Farmers Branch, TX

About The Position

Responsible for monitoring, maintaining, and supporting networked software and operating systems, as well as providing end-user support and troubleshooting for applications and software. The role serves as a point of contact within IT Operations, resolves user issues, and escalates problems when needed. It may also involve special projects and duties that change over time.

Requirements

Field Technician experience.
Ability to travel up to 50%.
Cisco and networking experience.
Basic experience with Microsoft Windows and Microsoft 365 environments.
Experience with asset management and ITSM platforms.
Excellent attitude and interpersonal skills.
Ability to communicate effectively and professionally with all levels of personnel.
Detail-oriented and customer-service-oriented approach.
Problem-solving skills to resolve issues.
Willingness to work outside normal business hours as needed.
Strong hands-on experience with Microsoft Windows 10.
English fluency.
Valid driver's license.
Ability to travel by airline.

Nice To Haves

Bilingual in English and Spanish.
Citrix/iGEL experience.
Two years of IT support experience.

Responsibilities

Serve as a point of contact within IT Operations to provide technical support to end users.
Help users with day-to-day IT-related issues.
Repair computers and troubleshoot hardware.
Troubleshoot software and network issues.
Troubleshoot basic Active Directory and Windows Domain issues.
Perform proactive maintenance on PCs and printers.
Configure and install PCs, printers, and scanners.
Perform first-level problem determination and resolution.
Escalate unresolved issues to appropriate team members.
Monitor and follow up on outstanding issues and update users on their status.
Assist with special projects as needed.
Consistently meet or exceed requirements and performance criteria.

Benefits

Comprehensive benefits package including medical, dental, vision, and life insurance.
Performance-based bonuses.
Paid time off.
Flexible work options, including remote and hybrid opportunities, if eligible.
401(k) retirement plan with company-matched contributions.
Education advancement for employees and qualified dependents through the Confie Enablement Scholarship Fund.
Fitness reimbursement up to $15 per month for gym memberships.
Diversity, Equity, and Inclusion commitment.
Employee Assistance Program offering confidential support at no cost.
Optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and pet insurance.