College Student Hire - IT Infrastructure Support

The National Academies of Sciences, Engineering, and Medicine•Vienna, VA

1d•Hybrid

About The Position

Under close supervision, the IT Infrastructure Support Intern performs a variety of technical and operational tasks designed to provide hands-on learning and exposure to enterprise IT and data center environments. Responsibilities include supporting routine activities and special projects such as maintaining system inventory data, assisting with hardware preparation and configuration, organizing equipment, and data collection and documentation. This position is intended for college students with an interest in information technology, engineering, or business operations who are seeking practical, on-the-job experience. The intern will follow clearly defined procedures to complete routine assignments, contribute to research and evaluation efforts (e.g., tools and inventory systems), and support ongoing initiatives that improve efficiency and organization within the IT environment.

Requirements

Proficiency in Microsoft Office Suite.
Ability to solve problems with supervisory consultation or by following procedures.
Ability to prioritize work and the flexibility to change directions as the job dictates.
Ability to work successfully in a team environment.
Ability to develop relationships with co-workers and employees in other National Academies' departments through effective communication.
Good written, verbal, and interpersonal skills with an ability to effectively interact with all levels of employees.
High school diploma, GED, or equivalent knowledge.
Current enrollment in an undergraduate or graduate degree college or university program.
None.

Nice To Haves

Coursework or demonstrated interest in IT, computer science, engineering, or related field.

Responsibilities

Review and update custom inventory fields within SolarWinds nodes to ensure accuracy and consistency.
Maintain detailed asset information (e.g., server role, rack location, NAS number, service tag, iDRAC details) to support alerting and operational visibility.
Assist in reviewing and updating existing nodes and correcting outdated or missing data resulting from hardware changes or replacements.
Assist with firmware updates on spare servers and related hardware, including BIOS, RAID controllers, network adapters, and iDRAC interfaces.
Assist with installing and configuring operating systems (e.g., Windows) on spare equipment where applicable.
Assist with preparing configurations to streamline future deployment and reduce setup time.
Catalog and organize spare equipment such as cables, hard drives, network/fiber adapters, rack rails, and other components.
Maintain clear documentation to improve accessibility and inventory tracking.
Assist in identifying and removing obsolete or unused cabling associated with decommissioned systems.
Support improvements to rack organization to enhance airflow, reduce clutter, and simplify future maintenance activities.
Support the evaluation of Microsoft Lists as a potential solution for operational data and inventory tracking.
Assist in designing and testing structured data forms with standardized fields and dropdown options.
Help evaluate integration with Excel for reporting and data analysis purposes.
Contribute to recommendations on feasibility and implementation scope.
Related duties and special projects assigned.