Co-Op Student - IT Support

City of Mississauga•Mississauga, ON

3d•$20 - $24•Onsite

About The Position

Working for the City means you are part of something big, something special!! You will be part of a team of engaging, enthusiastic and dedicated people that are committed to collaborating with one another to deliver on our commitment to the residents, visitors and businesses of Mississauga.

Requirements

Must be enrolled in a recognized post‑secondary co-op program and be eligible to complete a Work Term during the specified period.
Must be legally eligible to work in Canada.
Proof of enrolment in a related program must be uploaded when completing the application.
Must be enrolled in a post-secondary Information Technology program
Must be familiar with a wide variety of software including: Microsoft Windows 10, Microsoft Windows 7,Apple OS X, Microsoft Office (Word, Excel, Power Point) and enterprise email systems such as Microsoft Outlook
Hardware knowledge should include personal computers and peripherals such as network printers, scanners, digital cameras, mobile devices such as iPhones
Should have exceptional customer service skills with a commitment to service excellence, quality and client communication
Must have the ability to attend various City sites
Occasional bending and lifting of equipment of up to 40 lbs is required

Nice To Haves

Hands on experience with Microsoft Active Directory, networking, client/server and web-based architectures and PC maintenance/repair is an asset
Mobile Device Management experience is an asset
The Hardware Support Services team (3 out of the 5 hires) will be required to have access to a vehicle to travel to various City sites

Responsibilities

Provide front line Help Desk support at the Tech Hub counter
Resolve support calls from clients and update data into Help Desk database
Triage assigned support calls and client inquiries at the 2nd level and dispatch calls to other support teams as necessary
Imaging and Deployment of PC to support PC Replacement
Participate in PC Life Cycle and IT Asset Management processes
Provide front line Help Desk Call Centre telephone support
Process voicemail and email requests for support
Log support calls from clients and enter appropriate data into Help Desk database
Keep employees and management updated with respect to the current status of the corporate network and enterprise applications and systems through web postings and e-mail notifications
Provide general assistance to Information Technology staff including following up on requests for information/action
Perform other duties as required