Co-Op Student - IT Support

City of MississaugaMississauga, ON
$20 - $24Onsite

About The Position

Working for the City means you are part of something big, something special!! You will be part of a team of engaging, enthusiastic and dedicated people that are committed to collaborating with one another to deliver on our commitment to the residents, visitors and businesses of Mississauga.

Requirements

  • Must be enrolled in a recognized post‑secondary co-op program and be eligible to complete a Work Term during the specified period.
  • Must be legally eligible to work in Canada.
  • Proof of enrolment in a related program must be uploaded when completing the application.
  • Must be enrolled in a post-secondary Information Technology program
  • Must be familiar with a wide variety of software including: Microsoft Windows 10, Microsoft Windows 7,Apple OS X, Microsoft Office (Word, Excel, Power Point) and enterprise email systems such as Microsoft Outlook
  • Hardware knowledge should include personal computers and peripherals such as network printers, scanners, digital cameras, mobile devices such as iPhones
  • Should have exceptional customer service skills with a commitment to service excellence, quality and client communication
  • Must have the ability to attend various City sites
  • Occasional bending and lifting of equipment of up to 40 lbs is required

Nice To Haves

  • Hands on experience with Microsoft Active Directory, networking, client/server and web-based architectures and PC maintenance/repair is an asset
  • Mobile Device Management experience is an asset
  • The Hardware Support Services team (3 out of the 5 hires) will be required to have access to a vehicle to travel to various City sites

Responsibilities

  • Provide front line Help Desk support at the Tech Hub counter
  • Resolve support calls from clients and update data into Help Desk database
  • Triage assigned support calls and client inquiries at the 2nd level and dispatch calls to other support teams as necessary
  • Imaging and Deployment of PC to support PC Replacement
  • Participate in PC Life Cycle and IT Asset Management processes
  • Provide front line Help Desk Call Centre telephone support
  • Process voicemail and email requests for support
  • Log support calls from clients and enter appropriate data into Help Desk database
  • Keep employees and management updated with respect to the current status of the corporate network and enterprise applications and systems through web postings and e-mail notifications
  • Provide general assistance to Information Technology staff including following up on requests for information/action
  • Perform other duties as required
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