IT Infrastructure & Security Manager

ROBERT E MASON & ASSOCIATES INC•Charlotte, NC

8d•Hybrid

About The Position

The IT Infrastructure & Security Manager plays a critical role in ensuring R.E. Mason’s IT environment is reliable, secure, and positioned to support continued growth. This leader will own day-to-day IT operations while driving improvements in structure, visibility, and overall service delivery. In this role, you will lead a cross-functional IT function spanning infrastructure, end-user support, and cybersecurity—balancing hands-on technical execution with leadership responsibilities. You will have the opportunity to shape how IT operates within a growing organization and directly impact how technology supports the broader business.

Requirements

US Citizenship with a valid driver’s license required
Excellent communication and interpersonal abilities.
Ability to work in team environment; a team player
Self-directed, self-motivated, and detail oriented
Customer focused
Highly organized, reliable, and ownership-oriented
7+ years of experience in IT infrastructure, system administration, or cybersecurity roles
2+ years of experience managing technical teams
Strong hands-on experience with: Microsoft 365 / Azure / identity management
Server, network, and endpoint infrastructure
Security technologies (EDR, SIEM, MFA, vulnerability management)
Experience with IT service management / ticketing systems
Experience supporting or leading cybersecurity compliance initiatives
Experience implementing Agile/Scrum practices and using tools such as Jira or similar platforms for work management

Nice To Haves

Experience with NIST, ISO 27001, SOC 2, or similar frameworks
Experience in hybrid IT/OT environments (manufacturing or industrial clients)
Relevant certifications (Microsoft, CISSP, Security+, CCNA, etc.)
Experience with disaster recovery and business continuity planning

Responsibilities

Own the performance, availability, and reliability of IT infrastructure and core platforms
Lead system administration activities including patching, upgrades, backups, and disaster recovery planning
Oversee infrastructure lifecycle management (hardware refresh, upgrades, capacity planning)
Manage and develop a team of help desk technicians and system administrators
Establish and optimize a tiered support model (Tier 1 / Tier 2 / Tier 3 escalation)
Monitor ticket volumes, SLAs, and user satisfaction; drive continuous improvement in support delivery
Ensure effective onboarding, training, and knowledge base development for end users
Provide clear, consistent communication to end users and internal stakeholders regarding issue status, expectations, and resolution timelines
Own cybersecurity operations including endpoint protection, identity management, vulnerability remediation, and incident response
Lead compliance initiatives (NIST SP 800-171, client-driven requirements, internal security policies)
Support audits, risk assessments, and evidence collection in coordination with GRC resources
Manage tools such as SIEM, EDR, MFA, and access control systems
Clearly communicate risks, gaps, and remediation priorities to leadership in a concise, decision-oriented manner
Develop and manage IT operating and capital budgets
Lead purchasing decisions for hardware, software, and security tools
Manage vendor relationships (licensing, support agreements, renewals, and performance)
Optimize cost vs. performance across infrastructure, licensing, and support models
Recruit, mentor, and develop IT team members across help desk and system administration
Establish clear roles, priorities, and accountability across the team
Maintain visibility into work in progress, risks, and key initiatives
Ensure strong follow-through on commitments and consistent communication across stakeholders
Balance hands-on execution with leadership responsibilities
Define and execute IT infrastructure and cybersecurity roadmap
Identify and implement improvements to tools, processes, and service delivery
Partner with business units to align IT services with operational needs
Support broader digital transformation and system enablement initiatives
Implement and lead structured work management practices using Agile/Scrum methodologies, leveraging tools such as Jira to manage priorities, track work, and establish consistent team execution rhythms (e.g., sprint planning, standups, retrospectives)

Benefits

Participation in the Employee Stock Ownership Program (ESOP)
Retirement plan, including a Safe Harbor contribution
Medical / Dental / Vision Insurance
Employer paid Life Insurance and Long-Term Disability Insurance
Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
Paid Parental Leave
Paid company holidays
Career Development Program
Retirement and Financial Wellness program
Employee Assistance Program (EAP)