IT Infrastructure Manager

LOGISTEED America, INC•Torrance, CA

1d•$110,000 - $140,000•Hybrid

About The Position

We are seeking a seasoned IT Infrastructure Manager with 10+ years of relevant experience to oversee and maintain the technology infrastructure across our organization, which includes up to 17 geographically distributed sites comprising of offices and warehouses. This role is responsible for managing a system administrator and external vendors, ensuring the reliability, scalability, and security of our IT systems. The ideal candidate will possess strong technical expertise, excellent communication skills, and a proactive approach to issue escalation and resolution. The IT Infrastructure Manager will play a critical role in supporting business operations through robust infrastructure management, vendor coordination, and strategic technology planning. The IT Infrastructure Manager is responsible for the planning, design, implementation, and administration of the company’s cloud and on-premises systems. This role ensures the security, availability, and reliability of systems and networks, manages technology vendors, and enforces IT policies and procedures. The ideal candidate is highly technical, organized, and autonomous, with strong sense of due diligence and leadership skills to operate with minimal oversight.

Requirements

Minimum of 10 years’ experience of IT infrastructure experience with at least 5 years in a leadership role or equivalent combination of education and experience.
Proven experience in supervising IT personnel and providing support in a complex IT environment.
Strong technical knowledge across multiple IT domains including network infrastructure, operating systems, hardware and software applications.
Principles and processes for providing customer service including quality standards for services and evaluation of end user satisfaction.
Understands how to communicate difficult/sensitive information tactfully.
Excellent attention to detail.
Excellent multi-tasking skills.
Ability to lift 75 lbs.
Adaptability to new equipment and technology to serve user needs.
Proven strong business acumen
Fluency in English
Must pass criminal background check
Ability to read, analyze and interpret complex data.
Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to pass all TSA background requirements.
Must be legally authorized to work in the United States.

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science or a related field (or equivalent work experience)

Responsibilities

Perform tasks safely.
Ensure area housekeeping requirements are met.
Abide by all OSHA rules and LOGISTEED America, Inc. safety practices.
Meet established procedures and productivity, safety and quality standards.
Meet attendance & punctuality standards.
Communicate both orally and in writing in a clear and concise manner.
Lead and manage the IT Infrastructure team, providing guidance, coaching and performance feedback to ensure a high level of professionalism and timely issue resolution.
Oversee daily operations, including server hardware/software, network and cloud-based systems.
Architect, implement, and maintain virtualized servers in co-location data centers and private cloud.
Manage SD-WAN, IPsec/BGP tunneling and Microsoft 365 tenant administration.
Collaborate with other IT teams and stakeholders to align infrastructure with organizational goals.
Oversee incident, request, problem and change management processes, ensuring timely resolution and effective communication with involved parties and end users.
Identify and implement process improvements and optimizations to enhance the efficiency and effectiveness of the IT Infrastructure team with strong documentation and change management discipline.
Stay up to date with emerging technologies and industry trends, evaluating their potential benefits to the IT infrastructure environment.
Develop and maintain procedures, workflows and documentation to ensure efficient and consistent support processes.
Handle escalated issues and complex technical issues, providing guidance and support to other IT teams.
Foster a positive and collaborative work environment, promoting teamwork, knowledge sharing and continuous learning.
Provide hands-on technical support, troubleshooting, and issue resolution for a wide range of IT systems, hardware and software.
Lead in planning and implementing IT projects, including upgrades, migrations and deployments while ensuring minimal disruption to services.
Support onboarding/offboarding utilizing existing technologies and possible future implementation of orchestration technologies.
Maintain current and accurate inventory of technology hardware, software and resources.
Monitor and support the execution of IT operational policies, procedures and standards to ensure compliance and mitigate risks.
Manage vendor relationships ensuring service level agreements are met and maximizing value for the company.
Implement and enforce security measures and policies to protect the company against internal and external cybersecurity threats.
Develop and maintain disaster recovery/business continuity plans.
Monitor infrastructure and implement proactive measures to identify and resolve vulnerabilities and performance issues.
Facilitate team meetings effectively.
Keep team well informed of changes within the organization and operations.
Effectively communicate relevant information to superiors.
Resolve and/or escalate issues in a timely fashion.
Respond/act on upper management direction.
Comply and help enforce company policies and procedures.
Quickly change direction when working on multiple projects or issues.
Flexibility to cover team duties when short-staffed and handle on-call responsibilities.
Provide onsite support for sites in proximity of the office.
Ensure a culture and work environment in line with the company’s core value of respect.
Ensure that all team members are looking for ways to systematize the business to increase efficiency.