IT Infrastructure Manager (Syracuse, NY – On‑Site in Manlius)
About The Position
We're looking for a hands-on IT Infrastructure Manager to lead and evolve our core technology environment. This role blends technical expertise with leadership, owning the performance, security, and reliability of our infrastructure while guiding day-to-day IT operations. You'll play a key role in maintaining and improving our servers, networks, cloud platforms, security, and backup systems, while also supporting employees and partnering with leadership on strategic initiatives. This is an opportunity to make a direct impact on a stable, growing organization where IT is a critical driver of success.
Requirements
- Strong experience managing enterprise IT infrastructure in a hands-on role
- Expertise in: Virtualization (Nutanix, VMware)
- Expertise in: Microsoft technologies (Active Directory, Microsoft 365, Entra ID)
- Expertise in: Networking (TCP/IP, DNS, DHCP, VLANs, VPNs, routing/switching)
- Expertise in: Security and access control best practices
- Experience leading or mentoring team members, vendors, or technical projects
- Ability to prioritize work, solve complex problems, and communicate clearly
- Strong documentation and organizational skills
- Customer-focused mindset with the ability to support users across multiple channels
- 7+ years of experience in IT infrastructure, system administration, or network administration
- Prior leadership experience (manager, team lead, or senior technical role)
- Hands-on experience with virtualization, networking, and Microsoft environments
- Experience with backup/recovery solutions (Commvault or similar)
- Strong troubleshooting and problem-solving abilities
Nice To Haves
- Experience with Meraki and Cisco networking
- Familiarity with MS SQL Server (clustered environments)
- Experience supporting HIPAA, PCI, or other compliance standards
- Exposure to hybrid cloud environments and modern identity management
Responsibilities
- Lead the day-to-day operation of IT infrastructure, including servers, networks, cloud systems, backups, and security
- Provide hands-on support and technical leadership across infrastructure and end-user environments
- Prioritize and coordinate IT activities to ensure timely issue resolution and system uptime
- Administer Windows Server environments (Active Directory, Group Policy, DNS, DHCP, file services)
- Manage Microsoft 365 and Azure AD / Microsoft Entra ID, including user provisioning, access control, and licensing
- Support and optimize virtual environments (Nutanix, VMware vSphere/vCenter)
- Maintain and troubleshoot network infrastructure (switches, routers, VLANs, VPNs, wireless)
- Configure and support Cisco and Meraki networking equipment
- Ensure data and system security through patching, monitoring, and best practices
- Oversee backup and disaster recovery solutions (Commvault or similar)
- Support infrastructure projects, vendor coordination, and long-term planning
- Create and maintain technical documentation, diagrams, and standards
- Provide guidance and mentorship to IT staff and deliver excellent user support
Benefits
- health insurance (medical, dental, and vision)
- a 401(k) retirement plan with company match
- paid time off (vacation and holidays)
- employee discounts on our products
- professional development
- employee well-being
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
