IT Implementation & Deployment Technician

MIS Solutions•Cincinnati, OH

11d

About The Position

MIS Solutions is seeking an IT Implementation & Deployment Technician to stage, configure, and deploy client hardware and endpoints in line with managed service standards. The role supports multiple client environments and ensures device implementations are consistent, secure, and scalable. The technician works with project managers, service desk team leaders, and partner points of contact to deliver client onboarding, hardware refreshes, and replacement deployments. Deployments may be performed remotely or on site, with a white-glove approach to equipment setup and end-user support.

Requirements

1–3 years of experience in an MSP or multi-client IT environment is preferred.
Strong knowledge of Windows 10/11 deployment and configuration.
Experience with Microsoft 365, Azure AD, and endpoint management.
Familiarity with RMM and PSA tools.
Understanding of networking fundamentals, including DNS, DHCP, VLAN basics, and VPN.
Strong documentation habits and attention to detail.
Customer-service mindset and professional communication skills.
Ability to lift and transport equipment weighing up to 50 lbs.
Valid driver's license and reliable transportation for on-site deployments.

Responsibilities

Unbox and inspect client hardware, verify equipment against purchase orders and project documentation, apply asset tags, document serial numbers, and prepare devices using client configuration checklists.
Deploy operating systems using imaging and automated provisioning tools; join devices to Active Directory, Azure AD, or hybrid environments; and configure Microsoft 365, Google Workspace, or other SaaS platforms.
Install client-approved applications, security agents, RMM tools, backup agents, and monitoring software, and apply baseline security configurations.
Configure VPN, MFA, email, printers, mapped drives, and network access.
Follow MSP standard operating procedures, complete pre-deployment checklists, validate systems, and ensure devices meet client cybersecurity requirements.
Test device connectivity, performance, and application functionality before shipment or on-site installation.
Deliver and install equipment at client locations, provide onboarding support, set up workstations, and guide end users through new hardware.
Coordinate with end users or partner points of contact to minimize downtime.
Update tickets and project tasks in PSA and documentation platforms, document environment changes, and maintain asset and licensing records.
Escalate issues to team leaders and communicate timelines and expectations clearly to clients.