IT Deployment Specialist
About The Position
WhiteWater Express is seeking an IT Deployment Specialist to install and support technology systems that keep its locations running. The role leads hands-on deployments, upgrades, and migrations across new and existing locations, and troubleshoots technical challenges throughout the company’s portfolio. The position is remote for Ohio and requires up to 85% travel. Work takes place in office and active car wash environments. The specialist installs, configures, and tests point-of-sale systems, payment kiosks, network devices, and related hardware and software. The role also provides advanced support to the IT Support team, responds to site equipment failures, and participates in the support call queue when not in the field. The specialist works with Operations, Maintenance, and vendors, documents completed work, and provides training and post-deployment support.
Requirements
- Five years of IT operations experience.
- A bachelor’s degree or equivalent in IT, Computer Science, or a related field; an equivalent combination of education and relevant experience will be considered.
- Strong knowledge of network infrastructure, POS systems, IT hardware and software, control systems, low-voltage systems, and cameras.
- Hands-on troubleshooting skills and the ability to manage technical projects and work semi-autonomously.
- Clear communication, effective documentation, and the ability to explain technical issues to a range of audiences.
- Ability to travel up to 85% and work in office and active car wash environments.
- Ability to occasionally lift or move up to 25 pounds.
Nice To Haves
- ITIL, CompTIA A+, Network+, or similar certifications.
Responsibilities
- Plan and execute IT deployments, upgrades, and migrations at new and existing locations.
- Install, configure, and test POS systems, including DRB and ICS, payment kiosks, network devices, and related hardware and software.
- Troubleshoot networks, tunnel controllers, ground loops, cameras, phones, wireless systems, and other site technology.
- Provide advanced support for the IT Support team, respond to site equipment failures, and participate in the support call queue when not in the field.
- Partner with Operations, Maintenance, and vendors; document completed work and provide training and post-deployment support.
Benefits
- Comprehensive medical, dental, and vision benefits.
- Paid time off plus company-paid holidays.
- 401(k) retirement plan with company match.
- Company-paid life insurance.
- Career growth and advancement opportunities.
- Free weekly car washes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
