IT Helpdesk Technician (Hawaii)
About The Position
Sunbelt Rentals is seeking an IT Helpdesk Technician to provide direct technical support to end users through phone, email, walk-up, and web channels. The technician supports IT systems including Wynne Rental-man, AS/400, email, PC network systems, Microsoft Office, printing, scanning, faxing, basic computer hardware, and web systems. The role also provides Tier II support and assistance to Level I helpdesk technicians. The position involves identifying, researching, documenting, tracking, and resolving technical problems while helping ensure timely resolution. The technician may also administer customer support and departmental systems, collaborate with department team members on communication and cross-training, and take on other duties assigned by the manager. The role requires working indoors or outdoors when required and may involve bending, squatting, crouching, reaching, and lifting 50 pounds or more.
Requirements
- At least 2 years of demonstrated effectiveness in a similar role.
- Knowledge of AS/400 systems.
- Excellent knowledge of PC-based hardware and software systems.
- Excellent verbal and written communication skills.
Nice To Haves
- A degree in computer science or a related field is preferred but not required.
Responsibilities
- Provide technical support to end users on a variety of issues and identify, research, and resolve technical problems.
- Respond to requests for technical support received by telephone, email, and personnel requests.
- Document, track, and monitor problems to ensure timely resolution.
- Provide Tier II support to other helpdesk technicians.
- Use experience and judgment to plan and accomplish goals.
- Identify and solve customer problems and help improve service delivered by the CMIS department.
- Manage and administer customer support systems and departmental systems.
- Work with department team members to ensure good cross-communication and cross-training.
- Perform other duties assigned by the manager.
Benefits
- Health, dental, and vision plans.
- 401(k) match.
- Volunteer time off.
- Short-term and long-term disability coverage.
- Accident, life, and travel insurance.
- Flexible spending options.
- Tuition reimbursement options.
- Employee Assistance Program (EAP).
- Length of Service Awards.
- 12–25 vacation days depending on years of service.
- 5 sick days.
- 6 holidays and 2 half-day holidays.
- 2 floating holidays.
- 1 inclusion day.
- 1 volunteer day.
- On-the-job training for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
