IT Helpdesk Support Technician (TEMP)

Ontic • Miramar, FL

10d • Onsite

About The Position

Ontic is hiring a temporary IT Helpdesk Support Technician for its Miramar, Florida team. The assignment is anticipated to last up to 3+ months, with the possibility of extension based on business needs, workload, and continued growth; an extension is not guaranteed. The technician will provide frontline Tier 1 and Tier 2 IT support for desktops, laptops, systems, and peripheral devices while following the security and compliance requirements of aerospace and defense operations. The position reports to the Director of IT, NC.

Ontic Miramar is a dedicated US MRO hub and its first purpose-built MRO Center of Excellence. The 64,000-square-foot Florida facility opened in 2025 and brings together US MRO teams, equipment, and processes to support critical aerospace components and aircraft. Compensation is $23–$25 per hour, depending on experience. The position must meet export control compliance requirements and requires a U.S. Person as defined by 22 C.F.R. §120.15.

Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field, or equivalent experience.
• Experience with computer troubleshooting and application/user support, including foundational knowledge of Windows operating systems and hardware troubleshooting.
• Strong problem-solving and analytical skills, with the ability to manage multiple projects and follow strict policies and procedures.
• Strong awareness of cybersecurity best practices.
• Excellent documentation, organizational, and communication skills, with the ability to work effectively with technical and non-technical users at all levels.
• Ability to potentially participate in an on-call rotation.
• Must meet export control compliance requirements as a U.S. Person, defined as a U.S. citizen, lawful permanent resident, asylee, or refugee.

Responsibilities

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, ruggedized systems, and peripheral devices, maintaining records and tickets through ServiceDesk.
• Troubleshoot hardware, software, and network connectivity issues in accordance with IT security policies.
• Install, configure, and maintain Windows-based systems and support Microsoft 365, engineering applications, and specialized defense software.
• Support user account provisioning, access controls, and Active Directory management.
• Perform patch management, antivirus updates, and endpoint security monitoring.
• Maintain system documentation and technical records in accordance with applicable compliance requirements, including support for audits and compliance checks.
• Escalate incidents in accordance with established incident response and security procedures.

What This Job Offers

• Career Level: Entry Level
• Education Level: Associate degree