Entry-Level IT Helpdesk Support Specialist

TEKsystems•Town of Wappinger, NY

2d•Onsite

About The Position

This is a great opportunity to kickstart your IT career in a white‑glove helpdesk support environment with a well‑known, highly respected organization whose technology supports healthcare professionals and emergency responders. This role is fully on-site and focused on providing high‑touch, professional support to internal users. It’s well suited for someone early in their IT career who has relevant technical knowledge and wants hands-on experience in a structured, professional environment with long-term growth potential.

Requirements

IT-relevant background or exposure, such as: IT coursework or an associate degree in IT, OIT, or a related field
Entry-level helpdesk, IT support, internship, or technical experience
Technical training or certifications
Foundational understanding of desktop and helpdesk support concepts
Strong communication skills and comfort supporting end users
Ability to work on-site in Wappingers Falls, NY, five days per week

Nice To Haves

IT certifications (CompTIA A+, Google IT Support, etc.)
Experience with a ticketing system
Exposure to professional, corporate, or regulated IT environments

Responsibilities

Provide first-level, white‑glove helpdesk support to internal users
Troubleshoot basic hardware, software, and connectivity issues
Support Windows workstations, Office 365, email, and user accounts
Assist with onboarding and offboarding tasks, including account setup and equipment preparation
Log, track, and update tickets in a ticketing system
Escalate issues appropriately to higher-level support teams
Deliver professional, polished, user-facing support at all times