IT Support Specialist (Entry-Level)

Winonics•Brea, CA

6d•Hybrid

About The Position

We are currently seeking an Entry-Level IT Support Technician to join our team. In this role, you will be the first point of contact for technical support across both office and manufacturing environments, helping ensure our engineers, operators, and staff can work efficiently with minimal downtime.

Requirements

0–2 years of IT support, helpdesk, internship, or related technical experience
High school diploma or GED required
Working knowledge of Windows 10/11 and Microsoft 365
Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP
Experience with Active Directory or similar user management systems
Strong troubleshooting, communication, and customer service skills
Ability to manage multiple priorities in a fast-paced manufacturing environment
All employees must meet ITAR eligibility requirements.

Nice To Haves

Associate's degree, technical training, or certifications preferred
Familiarity with ERP or MES systems is a plus
CompTIA A+, Network+, or similar certifications are a plus

Responsibilities

Provide first-level IT support for hardware, software, network, and user access issues across office and manufacturing environments
Diagnose and resolve issues with Windows workstations, laptops, peripherals, and basic connectivity (VPN, Wi-Fi, LAN)
Set up, configure, and deploy computers, printers, mobile devices, and other user equipment
Manage user accounts, password resets, permissions, and onboarding/offboarding activities in Active Directory
Log, track, and escalate support requests through the IT ticketing system
Install software, perform updates, and assist with patch management
Support manufacturing floor technology such as barcode scanners, label printers, and inspection systems
Maintain IT asset inventory, documentation, and system records
Follow company IT policies, procedures, and security standards
Assist with special projects and provide general support to the IT team