IT Help Desk

GeoTek Operations Limited•Las Vegas, NV

7h•$20 - $23•Onsite

About The Position

As an IT Help Desk technician at GeoTek, you will serve as the first point of contact for all IT-related inquiries and issues. You will provide technical assistance, troubleshoot problems, and maintain our IT system to support day-to-day operations. This role involves working with a variety of software applications, hardware devices, and network services – particularly those tailored to the geotechnical and construction industries. The ideal candidate will have strong customer service skills, a solid technical foundation, and a desire to learn.

Requirements

Any combination of education and experience that would provide the required skill and knowledge for successful performance would qualify.
General qualifications would be equivalent to a High School Diploma/GED and 1+ years in an IT support capacity.
Ability to work in a fast-paced setting and handle multiple tasks in an organized manner.
Ability to work with and maintain confidential information.
Strong technical troubleshooting skills and problem-solving abilities.
Excellent communication and interpersonal skills for user support.
Proficiency in Windows 10/11 OS, Office 365 Applications (Word, Excel, PowerPoint, and Outlook).
Familiarity with networking concepts and hardware such as routers and switches.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Customer service-oriented mindset.

Nice To Haves

Specialized engineering applications (e.g., CAD Software, geotechnical modeling tools).
Active Directory and/or Entra Admin, Microsoft Office 365 Administration, and Intranet.

Responsibilities

Maintain strict confidentiality of sensitive information and adhere to all data privacy and security protocols.
Communicate clearly and professionally orally and in writing with personnel, management, and outside agencies to ensure accurate information exchange and collaboration.
Prepare comprehensive reports and correspondence to represent ideas clearly and concisely to the IT Supervisor and/or Manager.
Respond to incoming request via phone, email, and ticketing system.
Diagnose and resolve hardware, software, and network issues promptly.
Escalate complex problems to appropriate IT Staff or External Vendors when necessary.
Install, configure, and maintain desktops, laptops, printers, and mobile devices.
Assist in software installation, updates, and license management, including specialized engineering applications (e.g., CAD Software, geotechnical modeling tools).
Manage and track IT assets and inventory.
Provide basic training and support to end-users, ensuring they can effectively utilize company software and hardware.
Create and maintain documentation, FAQs, and user guides to enhance self-service support resources.
Support user account management (Active Directory and/or Entra Admin, Microsoft Office 365 Administration, and Intranet).
Assist with system backups and recovery procedures.
Ensure compliance with GeoTek’s IT Security Policies and best practices.