IT Help Desk

John H. Carter Company, Inc. • St. George, LA

1d

About The Position

The IT Help Desk role at John H. Carter Co., Inc. involves a range of responsibilities focused on communication, system maintenance, and user support. The position requires the ability to manage internal and external communications to ensure stakeholders have a clear understanding of requirements. Key duties include scheduling and completing installations, patches, and upgrades, as well as performing on-the-spot client/server maintenance and troubleshooting. The role also encompasses application support and troubleshooting for MS Windows platforms and providing user support for the installation, setup, and maintenance of the MS Office Application Suite. The individual will be part of a call-out schedule for remote and on-site troubleshooting and resolution activities. The position demands the ability to work independently in a fast-paced environment and adhere to company policies, procedures, and methodologies. Collaboration with development and support staff is essential to maintain product knowledge and ensure precise communications. Additionally, the role involves basic TCP/IP network troubleshooting, system installation/integration/implementation of new hardware and software, running programs per standard operating procedures, and printing reports as directed by the IT Manager.

Requirements

• Ability to work independently in a fast-paced environment.
• Basic TCP/IP network troubleshooting.
• System installation/integration/implementation of new hardware and software components.
• Run programs per standard operating procedures.
• Print reports.

Responsibilities

• Assume responsibility for communication efforts, both internal and external, to ensure all parties/stakeholders have a clear understanding of accuracy and timeliness requirements.
• Schedule and complete installations, patches, and upgrades.
• Perform on-the-spot client/server maintenance and troubleshooting.
• Provide application support and troubleshooting of MS Windows platforms.
• Provide user support in the installation, setup, and maintenance of MS Office Application Suite and its components.
• Be part of a call-out schedule to provide troubleshooting and resolution activities both remotely and at location (when required).
• Follow John H. Carter Co., Inc. policies, procedures, and methodologies.
• Work collaboratively with development staff and support staff to maintain thorough knowledge of product capabilities, and to ensure that all communications between John H. Carter Co., Inc. and its stakeholders are precise.
• Perform basic TCP/IP network troubleshooting, system installation/integration/implementation of new hardware and software components, run programs per standard operating procedures, print reports, and other tasks as directed by the IT Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed