IT Help Desk
About The Position
The IT Help Desk role provides Tier 1 and Tier 2 technical support from the company’s main office to remote and local end users. The position supports company-issued desktops, laptops, tablets, phones, and printers, as well as a range of business software and Windows 11 and iPadOS operating systems. It also supports network services at more than 60 branch locations across North Carolina, South Carolina, and Georgia, and helps remote workers access company resources securely. The role contributes to endpoint security, backup and disaster recovery support, cybersecurity awareness, IT documentation, and new-hire technology onboarding. This is an on-site, full-time, day-shift position at Branch 95 in Irmo, South Carolina. Salary is undisclosed and based on experience.
Requirements
- 2–3 years of hands-on IT support experience in a professional environment.
- Associate degree in Information Technology or a related field, or equivalent experience.
- Strong customer service skills and the ability to communicate effectively with technical and non-technical users.
- Ability to identify opportunities for process improvements and recommend solutions.
- Proactive problem-solving mindset focused on efficiency and reliability.
Responsibilities
- Monitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of technical issues.
- Support remote and local end users with installation, configuration, and maintenance of company-issued desktops, laptops, tablets, phones, and printers.
- Support company software applications, including Epicor Eclipse ERP, Microsoft Office 365 Suite, Microsoft SharePoint, Microsoft Teams, 8x8 Virtual Office, MITS Business Intelligence, and Innovo Suite.
- Provide operating system support for Windows 11 and iPadOS.
- Create, manage, and maintain company user accounts, email accounts, and access permissions.
- Assist with staging, imaging, and deployment of company endpoints.
- Manage endpoint security, including antivirus and ransomware protection and operating system and third-party security patching.
- Provide network support for branch locations across North Carolina, South Carolina, and Georgia.
- Support remote workers and secure external access to company resources.
- Assist with monitoring and troubleshooting backup systems and disaster recovery processes.
- Contribute to end-user cybersecurity awareness, including phishing prevention and software training initiatives.
- Create and maintain IT-related documentation, including user guides and training materials.
- Assist with new-hire onboarding to ensure technology setup and orientation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
