Help Desk - IT Support

Daily Instruments Corporation • Houston, TX

2d • Onsite

About The Position

Daily Instruments is seeking an IT Help Desk team member to join our IT team. The Help Desk will be responsible for providing technical support to users by researching and answering questions, troubleshooting problems, and maintaining Network Switches, Printers, Workstations and diagnose and monitoring LAN performance. The candidate provides answers to clients by identifying problems, researching answers, and providing guiding clients through corrective steps. The successful Help Desk member will ensure that assigned duties and projects are completed safely and accurately, and in a timely manner in compliance with IT security practices.

Requirements

• Basic experience as a Help Desk technician or other IT user-support role
• Tech savvy with working knowledge of office automation products, databases, network or remote issues
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues by practicing patience and persistence
• Proficiency in English
• Professional communication skills (verbal & written), with ability to communicate with all levels of employees with differing technical know-how
• Employee-oriented and cool-tempered
• Proficiency with MS-Office products, with strong Excel skills; aptitude to learn various manufacturing-specific systems and applications (e.g. ERP, Inventory Management, Billing, etc.).
• Self-starter with the ability to work independently or as part of a team in a fast-paced, changing environment
• Enthusiastic team player, creative thinker, focus on bottom-line results while managing for compliance with IT security principles.
• Must be legally authorized to work in the United States for any employer other than current employer
• Must be fluent in English with ability to communicate highly technical terms/ideas; any other language skills are beneficial

Nice To Haves

• Associates Degree in IT, Network Administration, Cybersecurity, or any computer technology field and/or Certifications in IT field, strongly preferred.

Responsibilities

• Serve as the first point of contact for users/employees seeking technical assistance over the phone or email or in person
• Perform troubleshooting through diagnostic techniques and pertinent questions; remote troubleshooting also
• Determine the best, effective solution based on the issue and details provided by staff
• Walk the employee through the problem-solving process
• Install, make changes and repair computer hardware and software
• Follow-up with staff to ensure issues are resolved
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Highly organized to record events and problems and their resolution in logs
• Provide support to all other IT, programming, engineering departments; including but not limited to: ERP system, assisting with developing/downloading reports, engineering or design specific software, as well as hardware installation and wiring.
• Keeping up with daily/weekly/monthly responsibilities that have been passed down through other IT staff or Programmers.
• Pass on any feedback or suggestions by staff to the appropriate internal team
• Identify and suggest possible improvements on hardware, software, procedures
• Assist with performing general IT/office administration.

Benefits

• 100% Company paid Employee Only Medical
• Health Savings Account with Employer contribution
• 100% Company paid Life Insurance
• Paid Time Off
• Paid Holidays
• 401K with Employer match
• Medical Plan options available (two medical plans, dependent/family coverage)
• Health Savings Account
• Flexible Savings Account
• Optional Voluntary Benefits Including: Dental, Vision, Supplemental Life Insurance, Disability, Accident plan)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree