IT Help Desk Support

Clean Recovery Centers • Lake Magdalene, FL

2d • $15 - $20 • Onsite

About The Position

Serve as the first point of contact for all IT-related support requests across multiple facilities. Provide hands-on technical support to internal staff (clinical, admin, and operational teams). Troubleshoot and resolve hardware, software, and access issues in a fast-paced healthcare environment. Gain exposure to enterprise systems, security tools, and real-world IT operations. This is an ideal entry point for candidates looking to build a long-term IT career.

Requirements

• High school diploma or equivalent
• Basic understanding of Windows operating systems and hardware
• Strong communication and customer service skills
• Ability to troubleshoot and think critically
• Willingness to learn and adapt

Nice To Haves

• A+ or similar entry-level certification
• Experience with Microsoft 365 or helpdesk environments
• Healthcare or multi-site environment experience

Responsibilities

• Provide Tier 1 support via helpdesk ticketing system, phone, Teams, and in-person support.
• Troubleshoot workstations, laptops, printers, peripherals, login issues, and MFA.
• Support Microsoft 365, Kipu EMR, and Salesforce CRM.
• Manage user accounts in Microsoft Entra / Azure AD.
• Assist with device setup, onboarding/offboarding, and software installs.
• Escalate advanced issues to IT Manager.
• Maintain accurate documentation of issues and resolutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED