IT Help Desk Support

MV Transportation • Kent, WA

1d

About The Position

MV Transportation is seeking an IT Help Desk Support. This individual shall be a self-starter, highly motivated and able to work in a fast-paced environment. The IT Help Desk Support is responsible for handling various technology issues related to a transit environment and supporting corporate infrastructure.

Requirements

• Highly proficient with Trapeze transit software is a MUST.
• Proficiency with Active Directory, relational databases (MS SQL Server preferable) and networking.
• Proficient with the company's major IT systems, services and technology frameworks (e.g. cloud computing, server virtualization, application delivery controller, etc.).
• Thorough understanding of computer, server, network, printer and peripheral hardware.
• Experience supporting Windows 7, 10, Server, 2012 & 16, and Microsoft Office applications.

Nice To Haves

• Excellent communication and decision-making skills.
• Experience with desktop, server and network management tools.
• Experience with Cisco switches and routers.
• Familiar with backup and disaster recovery.

Responsibilities

• Responsible for providing Trapeze software direction, desktop, server and network support for client operations according to Service Level Agreements (SLA). This includes, but not limited to, desktop and server repair, network maintenance, helpdesk tickets, disaster recovery and other projects as assigned.
• Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines.
• Responsible for supporting local technologies related to transit operations, such as; Mobile Data Terminals (MDT)/in vehicle tablets, and Trapeze reservation software platform.
• Manage servers at local division; domain controller, file, application and database (MS SQL SVR).
• Meet and interact with client agencies providing reports and updates for local divisional office.
• Close interaction with the client’s IT department.
• Managing complex IT projects, IT employees and outside vendors.
• Developing strategic operations and investment plans that weight costs, benefits, opportunities and risks of various IT investment approaches.
• Controlling and minimize costs.
• Ensuring suitable documentation exists and is maintained for IT operations and software development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed