IT Help Desk Support Technician

3G Companies•Des Moines, IA

6d•Onsite

About The Position

Graham Construction, a 3G Company, is seeking an IT Help Desk Support Technician who enjoys building relationships, educating others, and solving technical issues. This role aligns with the company's core values and thrives in a performance-driven, development-focused culture. The purpose of this job is to support employees through IT equipment management and technical assistance both onsite and remotely. The company's core purpose is to build relationships, guiding clients from concept to completion, operating with five core values: We Live the Graham Mentality, We Never Compromise Our Reputation, We Do Whatever it Takes to Get the Job Done, We Are Professional, and We Are ALL Committed to Safety.

Requirements

Associates degree in information technology, computer science, cyber security or related degree.
At least two years of experience assisting end users in a IT capacity, preferred.
Experience with Apple IOS Support, PC, and Experience with: Windows server, Active Directory, O365 Admin, MS Office Suites, Microsoft Endpoint Manager
Outstanding communicator, both orally and written
Excellent customer service skills
Comfortable with a fast-paced environment
Self-starter who works well independently
Ability to prioritize given tasks and work efficiently towards completing them
Detail-oriented and exceptional organizational skills
Strong problem solver and analytical thinker
Professional demeanor
Valid driver’s license
Ability to pass physical capacity profile
Ability to take and pass OSHA 30 certification
Ability to travel to construction jobsites within the state of Iowa, Nebraska, and Wisconsin (expected travel 2-3 times a month, no overnights required).

Responsibilities

Provide timely onsite and remote technical support for employee’s hardware, software, and mobile devices.
Perform regular maintenance tasks, including installation and upgrade of software.
Monitor IT helpdesk emails and requests. Determine solutions for issues and provide user assistance.
Set up and install end-user PCs, Laptops, Tablets, and Smart Phones.
Assist with new employee onboarding and IT training.
Assist with IT Initiatives.
Plan and coordinate set up of new employee’s software and hardware devices.
Assist with other IT issues (ex. Conference room technology, printers, scanners, etc.).
All other duties as assigned.