IT Help Desk Technician

PRIORITY WASTE RESOURCES LLC • Charter Township of Clinton, MI

11d • Onsite

About The Position

Priority Waste is seeking a reliable, customer-focused Help Desk Technician I to provide first-line technical support to our employees across our Detroit-area operations. This is an on-site, entry-level role ideal for someone who enjoys solving everyday technology problems, communicating clearly, and delivering great service. You'll work alongside our senior IT staff in a Microsoft 365 / Windows environment and grow your skills supporting a busy, multi-site workforce.

Requirements

• High school diploma or equivalent; associate degree or IT certification a plus.
• 0–2 years in a help desk, customer service, or technical support role — or equivalent hands-on experience.
• Working familiarity with Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive).
• Basic understanding of networking concepts (IP, DNS, Wi-Fi, VPN).
• Strong problem-solving and communication skills, with patience and a customer-service mindset.
• Ability to work independently and as part of a team, and to follow tickets through to resolution.
• Able to lift and move equipment up to ~50 lbs and perform desk-side support.
• Valid driver's license required [if travel between sites is expected].

Nice To Haves

• Certifications such as CompTIA A+, Network+, or Google IT Support.
• Exposure to ticketing systems and remote support / RMM tools (e.g., NinjaOne).
• Familiarity with Active Directory / Entra ID user administration.
• Experience supporting a multi-site or field-based workforce.

Responsibilities

• Serve as the first point of contact for support requests via the ticketing system, email, and phone.
• Triage, diagnose, and resolve common hardware, software, and connectivity issues.
• Image, configure, and deploy desktops, laptops, and peripherals.
• Perform user-account tasks under guidance — password resets, account setup/removal, group membership (Microsoft 365 / Entra ID and Active Directory).
• Assist with new-hire onboarding and offboarding setup.
• Document all requests, steps, and resolutions thoroughly in the ticketing system.
• Escalate issues beyond Tier 1 scope to senior technical staff.
• Provide clear, patient guidance and basic training to non-technical users.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED