Entry Level IT Help Desk Technician

Jobologi•Lower Merion Township, PA

About The Position

This is an entry-level IT Help Desk Technician position responsible for providing comprehensive support to end-users. The role involves troubleshooting hardware and software issues, deploying new equipment, training users, and maintaining system security. The technician will also assist in managing network servers and infrastructure, supporting various electronic devices, and contributing to IT projects. This position requires daily interaction with employees and customers at all levels to resolve issues and provide technical assistance.

Requirements

1-3 years work experience in IT/network help desk support role.
Experience in working on projects.
Minimum: 2 year Associate Degree program in Computers, Electrical Engineering or similar technology. Or, current Microsoft Certified Solutions Expert (MCSE) certificate. Or, current Cisco Certified Network Administrator (CCNA).

Nice To Haves

Previous experience in the financial services industry is helpful.

Responsibilities

Answer inbound telephone and email desktop and systems support requests.
Provide end-user software support, including Windows-based operating systems, Microsoft Office suite, and financial industry applications.
Provide end-user hardware support, including PC hardware repair, fax machine and printer clearing and basic service.
Deploy PC computers, laptops, mobile devices, and cloud PCs.
Conduct new user training and technology introduction.
Document and research all problems and resolutions via online utilities.
Communicate with customers, provide status updates, and follow up to ensure user satisfaction.
Escalate problems to appropriate IT personnel or IT management as necessary.
Handle first-level requests without assistance and maintain a high first-level resolution rate.
Identify areas for process improvement, both technical and procedural.
Perform routine patching and maintenance on user PCs and servers.
Provide general support for all electrical or electronic devices, including AV equipment, video teleconferencing, audio teleconferencing, and archival storage equipment.
Manage Active Directory administration of the current environment and new additions.
Maintain and preserve system security.
Document all user, group, and access rights.
Support all network hardware and software infrastructure, including Windows Operating Systems, Intel servers, and network switch and router fabric.
Perform routine patching and maintenance on all network servers.
Monitor network and server performance and recommend/perform appropriate corrective action.
Help manage the current IP-based network, including routing, switching, cabling, and WAN connections.
Perform emergency service after-hours when needed.
Serve as a resource for all new infrastructure, software implementation, and engineering projects.
Work with senior IT staff to install and configure sponsor-supplied software to remotely access proprietary trading systems.
Work with senior IT staff to coordinate firewall changes and network IP routing changes as needed.
Work with department supervisory staff to solve business process challenges and implement a project plan to increase productivity.