IT Help Desk Technician - Level 1

Frontline, LLC - Managed IT Services and IT Support•Los Angeles, CA

12h•Hybrid

About The Position

Frontline, LLC - Managed IT Services has been a leading managed IT support provider in Los Angeles for over 10 years. We provide dozens of companies managed IT support and services, that include proactive IT solutions, technology consulting, reactive support, and projects. We are looking for an experienced IT Help Desk Technician with both PC and good Mac skills to provide fast and useful technical assistance to our clients. The candidate must have a good balance of technical, people and problem solving skills. A typical day for the IT Helpdesk Technician will involve working with a wide variety of clients, both on site and remotely, to resolve issues with their Servers, PC's, peripherals, and networks.

Requirements

Must possess strong IT troubleshooting skills
Outstanding customer service skills
Ability to discuss technical information with non-technical individuals
Ability to handle urgent IT support needs in a calm, respectful, and efficient manner
Ability to work in a dynamic, high-pressure environment with numerous tasks handled simultaneously.
Excellent work ethic and commitment to job responsibilities.
Ability to work effectively individually or as a team contributor
Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally
Minimum 1 - 2 years experience as an IT help desk technician supporting Windows and Mac operating systems.
Los Angeles residents only
Prior experience where you had to configure, deploy, troubleshoot and resolve issues related to software, hardware, peripheral devices, servers, networks and other applications specific to the end users.
Proficiency in English and Excellent written and verbal communication skills
Requires regular travel for on-site work for various clients, and at times requires off-hours or weekend work.
Valid Driver’s License and insured Motor Vehicle available for client calls.

Responsibilities

Provide exceptional technical IT support over the phone, remotely and on site to clients.
Take ownership of a call, seeing it through to closure, and escalating when necessary to next level of IT support personnel.
Provide hardware and software support for end users by diagnosing, resolving, and/or escalating problems.
Respond to all user requests promptly and follow-up as necessary to ensure satisfactory resolution of IT support requests.
Participate in rotating on-call schedules so that clients can depend on us 24/7 to meet their business needs.
Ensure all call details and resolutions are entered into ticketing system according to procedure.