IT Help Desk Technician Level 1

Schomp•Highlands Ranch, CO

3d•Hybrid

About The Position

This position will support Schomp dealerships in Aurora, Highlands Ranch and Littleton, CO - local travel between campuses may be required. At Schomp, our Corporate positions provide valued support to our dealerships and customers. We are looking for top talent ready to join our forward-thinking, high volume, dynamic organization. We encourage our team members to be their best, we celebrate our success, and we strive to exceed customer expectations. If you are looking for an amazing team of hard working and fun individuals, apply now!

Requirements

High School Diploma or equivalent work experience.
Excellent communication and listening skills required.
Research and troubleshooting skills.
Must possess and maintain a valid driver license.
Must possess and maintain an acceptable Motor Vehicle Record (MVR).

Nice To Haves

0-2 years Helpdesk Technician experience preferred.

Responsibilities

Provide first-level technical support to end-users via phone, email, or in-person, including new employee IT orientation.
Prioritize, respond to and resolve IT-related issues promptly, ensuring high customer satisfaction.
Log and track all support requests in the ticketing system.
Diagnose and troubleshoot hardware, software, and network problems.
Guide users through step-by-step solutions for technical issues.
Escalate unresolved issues to higher-level support teams or vendors as necessary.
Perform routine maintenance on IT systems and infrastructure.
Install, configure, and update software and hardware as required.