Level 1 Help Desk Technician

Cyberlocke, LLC • Plano, TX

1d • $14 - $19 • Onsite

About The Position

Cyberlocke is a fast-paced company with an open-door environment looking to add Data NOC Tier One Technicians to our team. This is an entry-level position in a 24/7/365 Network Operations Center. The primary job function is to work directly with customers, on-site technicians, carrier service providers, and Tier 2 Technicians to support and troubleshoot circuits, routers, modems, switches, WiFi, VOIP, telephony, firewalls and miscellaneous network attached devices.

Requirements

• One year of IT or customer support experience
• Excellent communication and documentation skills.
• Basic working knowledge of basic networking technologies, terms, and tools such as but not limited to: OSI Model, Router, Switch, TCP/IP, Telnet, Broadband, WiFi, Ethernet, VOIP, and POTS.
• Ability to multitask and work quickly yet accurately.
• Works well as part of a team but also able to succeed completing individual tasks.
• Able to closely follow defined processes and understand when to escalate to Tier 2.

Nice To Haves

• associate's degree preferred

Responsibilities

• Obsession with excellent client support!
• Thoroughly communicating and documenting all details regarding job status.
• Continuous monitoring for problems on customer networks.
• Entry level network troubleshooting and documentation.
• Coordinate with on-site technicians who perform all hands-on work.
• Escalate to Tier 2 Technicians who handle all advanced troubleshooting and configuration work.
• Support and follow instructions of Tier 2 Technicians working together as a tightly knit team.
• Look for ways the NOC can continuously improve.
• All other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED