Help Desk Technician Level 1

DELTA COMMUNITY SUPPORTS•Blue Bell, PA

3d•$22 - $24•Onsite

About The Position

This position is responsible for routine maintenance, set-up, configurations, etc. for hardware and software systems, analyzing and resolving end-user trouble tickets. Assist with IT project work and documentation assigned. Ensure compliance with IT processes, cyber security practices, policies and procedures. Advances Delta’s Mission and Values.

Requirements

Strong presentation skills
Ability to use excellent oral and written communications skills
Strong analytical and problem solving skills
Strong customer service and collaboration skills
Ability to work effectively with people, facilitating their growth and development
Demonstrated commitment to equity, diversity and inclusion
Fully proficient at an advanced level in Microsoft Office, especially Word, PowerPoint and Excel and the ability to learn new and emerging software
Fully proficient in the operation of helpdesk ticket software and project management software
Ability to read, write and speak English and communicate effectively with all constituencies of a diverse community; perform arithmetical calculations
Ability to develop knowledge of, respect for, and skills to engage with those of other cultures or backgrounds
Ability to use telephone, voice mail, copier, fax machine, computer and calculator
Aptitude for balancing multiple priorities with strong organization, time management and prioritization skills.
Ability to self-direct, self-pace, multi-task and function well under the pressure of deadlines and conflicting priorities
Bachelor’s Degree in IT or a related field
Valid driver’s license in the state of residence
Two(2) to Five (5) years in an IT or technology related field; appropriate additional experience may be considered in lieu of the educational requirements

Nice To Haves

A+ certification preferred

Responsibilities

Assist the Director of Information Technology and Communications and Technology Manager with assigned projects, asset management, and comprehensive documentation.
Interface with users, answer questions and resolve technical problems with PCs, Laptops, Servers, Software, Networking/WIFI, and phone systems.
Perform routine maintenance, setup and configurations for hardware and software systems.
Analyze and resolve end-user trouble tickets submitted by phone, email, portal or in-person.
Escalate problems that fall outside of the skill level of this position to tier 2 support (Network and Computer systems Administrator or Director of IT).
Travel to supported sites to help with installations, routine maintenance or problems.
Travel between PA and NJ office and facility locations as needed.
Understand and be able to use desktop and software support skills, including but not limited to: Microsoft Operating Systems (Windows 10, Server 2012, 2016, 2019) Microsoft Office (Word, Excel, PowerPoint) Antivirus/Malware software Desktop PCs, Laptops, Network Switches, and miscellaneous hardware
Write technical documentation for IT Staff and end-users.
Ensure compliance with Delta and IT processes and procedures.
Preaches and adheres to Delta Community Supports comprehensive cyber security policy.
Perform other duties as assigned by Communications and Technology Manager.