Help Desk Technician 1

MATT Construction • Santa Fe Springs, CA

1d • Hybrid

About The Position

MATT Construction is seeking a Helpdesk Technician 1 to join their team. This role will provide first-level technical support to employees, ensuring efficient operation and utilization of IT systems. Responsibilities include troubleshooting hardware, software, and network issues, assisting with IT asset management, and user training. The ideal candidate will have a strong customer service orientation and an understanding of IT systems and networks. This role is based in the Santa Fe Springs office, Monday through Friday, with potential visits to construction sites.

Requirements

• Bachelor's Degree preferred, but experience will be considered in lieu of education.
• 2 to 5 years of experience in a helpdesk or technical support role, preferably in the construction or a related industry.
• Knowledge of Windows operating systems, Microsoft Office Suite, and common business software applications.
• Knowledge of networking concepts (TCP/IP, DNS, DHCP) and basic troubleshooting techniques.
• Knowledge of computer hardware components and peripherals.
• Strong communication skills, both verbal and written.
• Excellent problem-solving and analytical abilities.

Nice To Haves

• Experience with helpdesk ticketing systems is a plus.
• CompTIA A+, ITIL Foundation, Microsoft, or other relevant certifications are a plus.

Responsibilities

• Provides timely, professional first-level IT support via phone, email, ticketing system, and in-person interactions
• Troubleshoots hardware, software, printing, mobile device, and basic networking issues (TCP/IP, DNS, DHCP)
• Escalates complex issues appropriately with clear documentation and context
• Supports onboarding/offboarding including device setup, account provisioning, and access validation
• Maintains excellent customer service, communication, and responsiveness in office and job-site environments in accordance to SLA's.
• Supports field users and construction personnel with mobility and connectivity challenges (VPN, Wi-Fi, remote access)
• Installs, configures, and maintains Windows PCs, mobile devices (iOS), printers, and peripherals
• Supports Microsoft 365 applications, email, collaboration, and file access
• Assists with software installation, updates, and version control
• Provides basic support for construction platforms such as Procore and CMiC user access and troubleshooting
• Adheres to IT security policies including password management and secure access practices
• Identifies and escalates suspicious activity, phishing attempts, or vulnerabilities
• Assists with endpoint protection, updates, and basic security configurations
• Educates users on cybersecurity best practices and safe behavior
• Remediates any user account breaches immediately.
• Communicates clearly with both technical and non-technical users
• Assists in user training and onboarding for systems and applications
• Collaborates effectively with IT team members and other departments
• Demonstrates ownership, accountability, and reliability in completing tasks

Benefits

• Yearly Bonus/Deferred Compensation eligible
• Robust and affordable insurance plan options
• 401(k) with matching
• Employee Stock Ownership Plan (ESOP)
• Paid Time Off
• Education reimbursement
• Student Loan paydown plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level