Help Desk Technician (Help Desk Tech)
LED FastStart•Metairie, LA
•Hybrid
About The Position
The Help Desk Technician will assist with the installation, support and maintenance of servers or other company systems.
Requirements
- High School diploma or the equivalent required
- Minimum of three (3) years of proven experience as a help desk technician or IT customer support role is required
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
Nice To Haves
- Associates Degree in directly related discipline or current CompTIA Certificates (A+, Network+ and/or Security+) may be considered in lieu of one (1) year of the required experience
Responsibilities
- Provide end-user support, resolving technical issues and provides technical assistance for all Operating systems
- Provide remote support through phone or end-user via phone
- Set up new hires with equipment and appropriate access to the companys system
- Troubleshoot issues with equipment like printers, computers and servers
- Assist with the maintenance of the business software applications
- Assist with the implementations, installations, configurations, monitoring, trouble shooting and evaluation of existing and new operating system
- May confer with database programmers, analysts or other system administrators
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
