Help Desk Technician
ADP TEST-LMS DR2-DONT USE•Florham Park, NJ
•Onsite
About The Position
We are looking for a motivated and tech-savvy Help Desk Technician to join our team in Florham Park, NJ! In this role, you'll be the first line of support for end users, solving technical challenges and keeping operations running smoothly. If you love problem-solving and helping people, this is the opportunity for you.
Requirements
- 1+ years of experience in a help desk, IT support, or technical support role
- Proficiency with Windows OS and Microsoft Office 365
- Familiarity with ticketing systems such as ServiceNow, Zendesk, or similar
- Basic understanding of networking concepts (TCP/IP, DNS, VPN)
- Strong communication and customer service skills
- Ability to prioritize and manage multiple support requests simultaneously
Nice To Haves
- CompTIA A+ or similar certification is a plus
Responsibilities
- Provide first-level technical support to end users via phone, email, and in-person
- Diagnose and troubleshoot hardware, software, and network issues
- Log, track, and manage support tickets through a help desk ticketing system
- Escalate complex technical issues to appropriate IT teams as needed
- Set up, configure, and maintain desktops, laptops, and peripheral equipment
- Assist with user account management including password resets and access permissions
- Document solutions and contribute to the internal knowledge base
Benefits
- Employee discounts
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
