Help Desk Technician-Level-1

Morris Group, Inc. • Windsor, CT

1d • $47,000 - $58,000 • Onsite

About The Position

We are seeking a dependable, customer-focused Help Desk Technician to provide exceptional technical support and ensure a positive end-user experience. The ideal candidate is reliable, organized, and committed to delivering consistent, high-quality service. Success in this role requires strong troubleshooting skills, effective communication, ownership of issues from resolution through follow-up, thorough documentation, and a proactive approach to supporting users. The ability to remain calm under pressure, work collaboratively, and maintain reliable attendance is essential. This role is 100% on site in our Windsor, CT office.

Requirements

• Experience in a technician role supporting in person and remote users.
• Experience with ticketing systems.
• Working knowledge of Microsoft 365 apps such as Outlook, Teams, Word, Excel, and PowerPoint
• Onboarding / Offboarding User Accounts and Equipment
• Excellent verbal and written communication.
• Strong customer service skills.
• Dependable attendance and punctuality.
• Critical Thinking for Troubleshooting

Nice To Haves

• CompTIA A+, Network+, Microsoft 365 Fundamentals or MD-102 Equivalent.
• Exchange Admin Center Experience.
• Command Prompt and PowerShell Usage.
• Task Manager, Registry Editor, and Device Manager Usage.
• TOTP Single Sign On.
• iOS troubleshooting.
• JAMF MDM.
• Basic networking fundamentals.
• Audio Visual Knowledge.

Responsibilities

• Demonstrate a strong commitment to reliability through consistent attendance, punctuality, and readiness to support users during scheduled work hours.
• Provide support for company issued hardware, work related software, Windows 10/11, Microsoft 365 apps such as Outlook, and peripherals.
• Manage tickets from creation through resolution with thorough documentation.
• Perform onboarding/offboarding, account administration in Active Directory, License management in Microsoft 365 Admin Center, and asset management.
• Provide on-site support and remote support using ConnectWise ScreenConnect.
• Escalate issues appropriately while maintaining communication with end users.
• Identify recurring issues and contribute to documentation and process improvements
• Perform related duties as required

Benefits

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• 3+ Weeks’ Vacation to Start
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed