Help Desk Technician 1

Clark Pacific • Woodland, CA

7d • Hybrid

About The Position

The IT Help Desk Technician I serves as the primary point of contact for employees seeking technical support across the organization. Working within the Information Technology team, this role is responsible for supporting and maintaining end-user devices, troubleshooting hardware and software issues, and ensuring employees have the tools and technology needed to perform their work effectively. The IT Help Desk Technician plays a critical role in maintaining system reliability, resolving service requests, and supporting the implementation of new hardware and software solutions across the company.

Requirements

• Exceptional communication skills, both written and verbal, as well as effective listening and engagement with all levels of the organization.
• Ability to build strong relationships and engage and motivate teams representing diverse backgrounds and viewpoints; exceptionally collaborative.
• Ability to maintain attentiveness to detail and accuracy throughout involvement in multiple projects without losing sight of goals and deadlines.
• Excellent organization skills to drive topics with multiple stakeholders/interests.
• Problem solving skills that aim to remedy and prevent reoccurrence.
• Comfortable escalating issues while maintaining positive relationships with team members and other organizations.
• Able to exercise appropriate discretion when handling confidential and/or sensitive information.
• Display willingness and interest in stepping up into greater leadership role if the situation requires or the opportunity presents itself.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Proficient with Microsoft Excel, and Microsoft Office Suite programs
• Minimum of 2 years of IT Help Desk or technical support experience
• Experience supporting desktop and server operating systems.
• Experience supporting enterprise software and productivity tools such as Microsoft Office and SharePoint.

Nice To Haves

• Bachelor’s degree in management information systems, Computer Science, or related field, or equivalent experience preferred.

Responsibilities

• Serve as the primary point of contact for end users seeking IT support across the organization.
• Record, track, and document service requests and incidents while resolving issues in accordance with established service level agreements.
• Troubleshoot hardware and software issues in person, through remote tools, by phone, or via chat.
• Install, diagnose, repair, maintain, and upgrade end-user devices including desktops, laptops, and related equipment.
• Support the deployment of new computers, hardware projects, and system upgrades.
• Install and maintain software applications and perform updates to software releases.
• Perform hands-on troubleshooting when remote tools are not sufficient to resolve issues.
• Coordinate with third-party vendors and IT service providers when additional support is required.
• Follow established procedures for employee onboarding and offboarding related to system access and equipment.
• Contribute to the IT knowledge base by creating documentation, help sheets, and support resources for employees.
• Other duties as assigned.

Benefits

• Competitive compensation, paid weekly
• Health, Dental, and Vision Insurance, including Kaiser and VSP options
• Medical FSA
• Dependent Care FSA
• Employer-paid life insurance
• Voluntary ancillary benefits including Critical Illness, Accident Insurance, and Whole Life Insurance
• 401k matching: 100 percent of the first 3 percent, then 50 percent of the next 2 percent

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree