IT Help Desk Technician (Entry-Level)

Systimmune • Princeton, NJ

13d • $45,000 - $70,000 • Onsite

About The Position

SystImmune is seeking a dedicated IT Help desk Technician to join its IT team. This is an entry-level role ideal for individuals passionate about supporting scientific innovation through exceptional IT support. The technician will work closely with experienced IT engineers who maintain a seamless technological infrastructure while gaining valuable hands-on experience in advanced IT projects. This position requires full-time onsite work at SystImmune's Princeton, NJ office.

Requirements

• Associate degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Experience with service/help desk systems
• Hands-on experience supporting modern operating systems (Windows, MacOS, Linux, iOS, and Android)
• Proficiency in Microsoft Office Suite, Microsoft Teams, Cisco WebEx, Zoom, and strong capability to learn new software and systems.
• Familiarity with concepts of virtualized environments, cloud computing, and various network technologies including DNS, DHCP, and IP addressing.
• Familiarity with Cisco managed switches/routers, Palo Alto Firewalls, and basic cabling
• Ability to handle multiple requests/projects simultaneously and prioritize.
• Ability to demonstrate clear & confident communication skills both written and verbal.
• Ability to deal with problems and technical issues in a friendly, calm, and reassuring manner.
• Strong organizational skills
• Ability to lift or move items weighing up to 25 pounds.

Responsibilities

• Serve as the first point of contact for employees experiencing technical issues, ensuring smooth daily operations across the organization.
• Troubleshoot basic hardware, software, and networking issues, including PCs, printers, mobile devices, and laboratory equipment.
• Provide IT support for remote employees, ensuring seamless technical operations across locations.
• Assist with system setups, configurations, and software installations.
• Configure and deploy workstations and lab equipment while adhering to security protocols.
• Work with IT/AV-related Software/Hardware.
• Provision/decommission equipment and accounts when employees leave or join the company.
• Collaborate with senior IT engineers on infrastructure upgrades and server maintenance.
• Escalate issues to appropriate teams according to internal procedures and provide documentation of any actions taken.

Benefits

• 100% paid employee premiums for medical/dental/vision
• STD, LTD
• 401(k) plan with a 50% company match of up to 3% and a vesting schedule of only 5 years
• 15 PTO days per year
• Sick leave
• 11 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree