IT Help Desk Technician

H&H COLOR LAB, INC • Raytown, MO

1d • $23 - $28 • Onsite

About The Position

H&H Color Lab is seeking an IT Help Desk Technician to join their small team. This role is one of the primary points of contact for IT-related queries at the user level, ensuring the optimal running of all systems. The technician will respond to user needs in a timely manner, work with and take direction from the Systems Administrator, and work on projects as assigned by the IT Manager.

Requirements

• 1+ years of experience in computer networks and systems maintenance
• Excellent written and verbal communication skills
• Good interpersonal skills
• Attention to detail
• Good problem-solving skills
• Strong professional work ethic
• Be comfortable in a Lean / Agile work environment

Nice To Haves

• CompTIA A+ certification
• Worked in a manufacturing company environment
• Familiarity with Azure IaaS
• Lean training/exposure/experience

Responsibilities

• Display good interpersonal skills in interacting with colleagues from various departments and management
• Responds to telephone calls, email and in-person requests for technical support
• Installing and configuring hardware and software components to ensure usability
• Troubleshooting hardware and software issues
• Repairing or replacing damaged hardware
• Installing and upgrading anti-virus software to ensure security at the user level
• Performing tests and evaluations of new software and hardware
• Establishing good relationships with all departments and colleagues
• Managing technical documentation and track/document tasks in Jira

Benefits

• Paid Time Off
• Paid Holidays
• Health, Dental and Vision Insurance
• Company Paid Short Term Disability and Life Insurance
• Voluntary Life Insurance
• Critical Illness
• Accident insurance
• FSA
• 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed