IT Help Desk Technician

Omni Strategic Technologies Inc•Wheeling, WV

About The Position

We’re looking for an IT Help Desk Technician who is passionate about technology and even more passionate about helping people use it effectively. This is an entry-level role with opportunities for professional growth and development and a path for advancement. As the first line of support for our clients, you’ll be the friendly, knowledgeable voice that helps resolve technical issues and keeps businesses running smoothly.

Requirements

2+ years of experience in IT support, including desktop troubleshooting, networking, and Active Directory.
Strong customer service mindset — you go above and beyond to help others.
Excellent communication skills, both written and verbal.
Ability to work independently, manage time effectively, and meet deadlines.
Familiarity with technologies such as: Microsoft Office 365, Windows Server (2012/2016/2019) and Windows 10, Antivirus and malware protection, Backup solutions and cloud infrastructure, ConnectWise Manage, Automate, and Control.

Nice To Haves

Preferred certifications include A+, Network+, or Microsoft 365 Fundamentals.

Responsibilities

Field requests and provide courteous and professional remote support for software, hardware, and peripheral issues.
Troubleshoot and resolve issues independently or escalate more complex issues with detailed documentation.
Perform hands-on fixes, including software installs, hardware upgrades, and system configurations.
Maintain open communication with clients and team members to ensure timely resolution and satisfaction.
Contribute to and improve internal knowledge bases and checklists.