IT Help Desk Technician
About The Position
Vego Garden is seeking a proactive and service-oriented IT Help Desk Technician to provide technical support across their growing organization. This role serves as the first point of contact for employees experiencing hardware, software, network, and system-related issues, ensuring teams remain productive by delivering timely support, troubleshooting technical challenges, and maintaining company technology resources. This position is ideal for someone who enjoys solving problems, working directly with end users, and supporting a dynamic, fast-growing eCommerce business.
Requirements
- 2+ years of experience in an IT Help Desk, Desktop Support, or Technical Support role.
- Strong troubleshooting skills across Windows and Mac operating systems.
- Basic understanding of networking concepts, including Firewall, Wi-Fi, VPN, and printers.
- Experience managing user accounts, permissions, and access controls across business systems.
- Experience with ticketing systems and IT documentation.
- Strong customer service mindset and excellent communication skills.
- Ability to prioritize multiple requests in a fast-paced environment.
Nice To Haves
- Familiarity with Google Workspace, ERP systems, CRM platforms, and warehouse technology (WMS) and eCommerce tools.
- Experience supporting employees in a DTC, eCommerce, retail, or high-growth business environment preferred.
- CompTIA A+, Network+, or similar certifications are a plus.
Responsibilities
- Serve as the primary point of contact for employee IT support requests company-wide.
- Troubleshoot and resolve hardware, software, printer, network, and connectivity issues.
- Set up, configure, deploy, and maintain laptops, desktops, mobile devices, and peripherals.
- Support and Google Workspace environments, email accounts, collaboration tools, and business software.
- Maintain user accounts, permissions, and security settings across company systems.
- Document support tickets, resolutions, and technical procedures within the help desk system.
- Assist with inventory management of IT equipment, software licenses, and technology assets.
- Escalate complex technical issues to internal or external IT partners as needed.
- Support conference room technology, office networking equipment, and employee workstations.
- Assist with cybersecurity initiatives, software updates, patch management, and security best practices.
- Participate in IT projects, system upgrades, and process improvement initiatives.
- Comply with Company policies and procedures.
- Perform all other duties as assigned.
Benefits
- Flexible Paid Time Off
- 12 PTO days per year, accrued bi-weekly, with incremental increases annually.
- 7 paid Holidays.
- 401k contribution match of 4%.
- Comprehensive Medical, Dental, Vision, and Life insurance plans. The Company pays 100% of premiums for its employees for Dental, Vision, Life, and select Medical plans.
- Toll Roads Allowance of $100 per month.
- Phone Allowance of $50 per month.
- Company-sponsored breakfasts and lunches.
- Great culture, supportive leadership, engaging activities, employee appreciation, and other perks that make every day at work more rewarding!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
