IT Help Desk Technician

Omni Strategic Technologies•Wheeling, WV

13h

About The Position

At Omni, we don’t just integrate technology with business — we empower people. Our culture is built on collegiality, teamwork, and service, where professionals thrive by supporting one another and delivering exceptional client care. We believe in growing together, celebrating individual ambition while achieving more as a team. We’re looking for an IT Help Desk Technician who is passionate about technology and even more passionate about helping people use it effectively. This is an entry-level role with opportunities for professional growth and development and a path for advancement. As the first line of support for our clients, you’ll be the friendly, knowledgeable voice that helps resolve technical issues and keeps businesses running smoothly. We believe our employees are our greatest asset, which is why we offer a comprehensive and competitive benefits package designed to support your health, financial well-being, and work-life balance. Our benefits include but are not limited to generous Paid Time Off (PTO), medical, dental, and vision coverage, 401(k) plan with company matching contributions, profit-sharing opportunities, and paid parental leave. We are committed to investing in our team members and providing the resources they need to thrive both personally and professionally.

Requirements

2+ years of experience in IT support, including desktop troubleshooting, networking, and Active Directory.
Strong customer service mindset — you go above and beyond to help others.
Excellent communication skills, both written and verbal.
Ability to work independently, manage time effectively, and meet deadlines.
Familiarity with technologies such as: Microsoft Office 365, Windows Server (2012/2016/2019) and Windows 10, Antivirus and malware protection, Backup solutions and cloud infrastructure, ConnectWise Manage, Automate, and Control

Nice To Haves

Preferred certifications include A+, Network+, or Microsoft 365 Fundamentals.

Responsibilities

Field requests and provide courteous and professional remote support for software, hardware, and peripheral issues.
Troubleshoot and resolve issues independently or escalate more complex issues with detailed documentation.
Perform hands-on fixes, including software installs, hardware upgrades, and system configurations.
Maintain open communication with clients and team members to ensure timely resolution and satisfaction.
Contribute to and improve internal knowledge bases and checklists.