IT Help Desk Technician (Level 1–2 Support)

Pepper Construction•Lockland, OH

1d•Onsite

About The Position

We are seeking a detail‑oriented, customer‑focused IT Help Desk Technician to provide Level 1 and Level 2 support across our Microsoft 365 environment. This role is ideal for someone who enjoys solving technical problems, supporting end users, and working with modern cloud‑based tools. You’ll play a key role in managing identity and device security through Entra ID, supporting Microsoft Teams Rooms and AV systems, and maintaining a secure, efficient technical environment. This position is based out of our Lockland, OH location with some travel to job sites.

Requirements

3–5 years of IT support experience (Level 1 and Level 2).
Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune (required).
Experience supporting Microsoft Teams Rooms and AV hardware (required).
Strong customer service and communication skills.
Understanding of networking basics (IP, DNS, DHCP).
Experience with cloud file‑sharing platforms (Egnyte preferred).
Knowledge of cybersecurity fundamentals (MFA, endpoint protection, secure access).
Experience with printer/peripheral troubleshooting and remote support tools.
Ability to document processes and contribute to knowledge bases.
Strong customer service orientation
Clear communicator able to explain technical solutions
Organized, detail‑oriented, and able to manage multiple priorities
Self‑starter with a collaborative mindset and willingness to learn

Nice To Haves

Certifications such as CompTIA A+, Network+, or Microsoft MD‑100/MD‑102 are a plus.

Responsibilities

Serve as the first and second point of contact for IT support via phone, email, and ticketing system.
Provide hands‑on and remote support for Windows desktops, laptops, mobile devices, and peripherals.
Handle user onboarding/offboarding, including account setup and hardware provisioning.
Troubleshoot Microsoft 365 applications, printers, and file access (Egnyte).
Deliver high‑quality, customer‑focused support.
Manage identity, security groups, and device access in Entra ID / Azure AD.
Administer and troubleshoot Microsoft Intune for device configuration, compliance, and policies.
Provide setup and ongoing support for Microsoft Teams Rooms, video conferencing, and AV equipment.
Support Egnyte file management, permissions, and sync issues.
Resolve networking issues (DNS, DHCP, IP configuration, switches, Wi‑Fi).
Support cybersecurity practices including MFA, encryption, patching, and endpoint compliance monitoring.