IT Help Desk Technician
About The Position
Sun Hydraulics is seeking an IT Help Desk Technician to provide hands-on technical support to manufacturing and professional staff. The role focuses on end-user support for computers, devices, software applications, and troubleshooting, with room for growth within the IT team. The position is 100% onsite at the Sun Hydraulics manufacturing facility in Sarasota, Florida; remote and hybrid work are not available. Primary hours are 8:00 a.m. to 5:00 p.m., with schedules adjusted as needed to support first and second shifts. Occasional weekend work may be required. Work takes place in office and plant-floor environments, including around production equipment, and required PPE must be worn on the plant floor.
Requirements
- At least 3 years of experience supporting desktop users.
- Strong working knowledge of Microsoft Windows and Office, including hands-on troubleshooting of common user issues.
- Experience supporting Microsoft 365 users, including Outlook email, Teams, account setup, and password resets.
- Knowledge of networking basics, including TCP/IP, DHCP, DNS, Wi-Fi, and connecting devices to a network.
- Strong troubleshooting and organizational skills.
- Ability to manage multiple tasks concurrently.
- Self-starter with strong work habits.
- Ability to communicate effectively and interact professionally with diverse internal and external clients.
- Highly organized and detail-oriented, with strong written and verbal communication skills.
- Ability to work independently and demonstrate strong critical-thinking and problem-solving skills.
- Ability to maintain confidentiality and professionalism.
- Ability to lift up to 50 pounds.
Nice To Haves
- Bachelor’s degree in MIS, CIS, or a related field.
- Knowledge of Freshservice or a similar IT ticketing system.
- Basic IT support certifications, such as CompTIA A+ or Network+.
Responsibilities
- Provide onsite computer and network support for hardware and software problems reported by manufacturing and office users.
- Support shop-floor PCs, kiosks, thin clients, and time clocks.
- Support barcode scanners, label printers, rugged tablets, and plant Wi-Fi.
- Provide first-line support for ERP and shop-floor application users, including logins, printing, and basic issues, escalating to application owners as needed.
- Work with Maintenance and Engineering to support PCs connected to production machines and test stands.
- Help new users set up email accounts and passwords, and assist with password resets and account access.
- Add and maintain network users, assign application access, ensure security, and maintain user configurations within standards.
- Install new software applications or hardware, coordinating third parties when necessary.
- Maintain sufficient knowledge of operating systems and application software to provide effective user support.
- Guide users in using software applications, operating systems, and other computer-related technologies.
- Log, track, and document support requests in the ticketing system.
- Collaborate with IT team members to diagnose and resolve complex technical issues.
- Update and maintain technical documentation and knowledge-base articles.
- Participate in team meetings and provide input and suggestions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
