IT Help Desk Technician

Thompson & Litton Inc•Wise, VA

21d•$54,000 - $90,000•Hybrid

About The Position

Thompson & Litton, an established multi-disciplined firm, has an immediate opening for an IT Support Technician. This role is designed for a mid-level IT professional looking to expand their foundation in systems administration, network engineering, and infrastructure. The individual will be a self-motivated member of the dynamic internal IT team, serving as a primary point of contact for 9 offices and over 400 endpoints. This role offers direct exposure to networking, server administration, and cybersecurity workflows alongside senior IT staff, with a strong technical growth track.

Requirements

Proven mid-level IT support experience in a professional or enterprise environment (3+ years preferred).
Strong proficiency in Windows OS troubleshooting, Active Directory / Microsoft 365 administration, workstation hardware management, and core networking concepts (DNS, DHCP, IP routing, Wi-Fi, network printers).
Strong problem-solving and customer service skills, with the ability to clearly translate complex technical issues for non-technical staff.
Valid driver’s license and willingness to travel occasionally between regional office sites.
Capability to lift and move IT equipment up to 40 lbs.

Nice To Haves

Familiarity with CAD/design environments (AutoCAD, Revit, Bluebeam).
Familiarity with Cisco/Ubiquiti hardware.
Familiarity with pfSense firewalls.
Familiarity with Windows/Linux server environments.
CompTIA A+, Network+, or Microsoft certifications are a plus.

Responsibilities

Provide Advanced Technical Support: Serve as a key escalation point for support requests via phone, ticketing system, and in-person—diagnosing and resolving complex Windows 10/11, hardware, and network-related issues.
Support AEC Production Workflows: Manage specialized production software environments, including AutoCAD, Revit, and Bluebeam (licensing, application integration, plugin conflicts, and large-format plotting workflows).
Manage Users & Workstations: Lead account administration in Active Directory / Entra ID, streamline workstation deployment and imaging, and manage hardware life cycles across the firm.
Maintain Infrastructure & Networks: Assist with wired and wireless network administration (Cisco, Ubiquiti), manage firewalls (pfSense), and support Windows Server and Linux (RHEL) configuration, maintenance, and security patching.
Maintain Systems & Security: Enforce IT security practices, verify system backup integrity, maintain detailed technical documentation, and participate in a rotating after-hours/on-call schedule to support critical operations.