IT Help Desk Technician I

Walker-Miller Energy • Detroit, MI

1d • Onsite

About The Position

The IT Help Desk Technician I is the first-tier support for Walker-Millers IT department. Under general direction, the Help Desk Technician performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, maintaining, troubleshooting and supporting of PC/Laptop hardware, operating systems, software applications, peripherals, and communication devices for the entire organization. They Perform tasks and requires good communications skills with the ability to work with users diplomatically and skillfully. They receive, creates, submit, and escalate support tickets, validates, triages and analyzes technology issues or request from users. The Technician provides Tier 1 level and best effort support to customers via the phone and provides operational technical support for certain Walker-Miller business activities if applicable. Identify and distribute Knowledge Articles as resolution to issues. The Technician also performs administrative duties and provides technical advice related to the operation and maintenance of systems, hardware, and software. They will also provide first call resolution when possible.

Requirements

• Relevant Associates or Bachelor’s degree in Computer Science/Information Technology or equivalent education or work experience
• 1+ years of prior relevant experience
• Knowledge of various operating systems such as Windows 11,etc
• Understanding of mobile technology and OS (i.e., Android, iOS, Windows)
• Proven desktop troubleshooting experience in a corporate environment
• Hands on experience
• Knowledge of patching, Anti-Virus, Anti-Malware
• Knowledge of workstation hardware
• Great at organizing, prioritizing and multitasking
• A+ or workstation training or Certifications
• AA degree in Computer Science, Computer Information Systems, related field or equal experience
• Strong IT skills and knowledge including hardware and software,
• Meticulous attention to detail
• General knowledge of IT networks
• Knowledge of applications such as Microsoft, Anti-virus and Malware

Responsibilities

• Taking initial tickets, telephone or email inquiries and troubleshooting and managing relatively simple hardware, software or network problems.
• Recognizing and escalating more difficult problems to Tier 2 Help Desk support
• Logging call activity
• Deciding whether to generate a trouble or work order ticket for issues that will require a visit to the user’s PC or workstation when required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree