IT Help Desk & Systems Administrator

Intuitive Machines LLC•Glen Burnie, MD

16h•$70,000 - $100,000•Onsite

About The Position

Intuitive Machines is seeking an IT Help Desk & Systems Administrator to provide hands-on technical support while assisting with the administration and maintenance of the company's IT infrastructure. This role combines end-user support with systems administration responsibilities, ensuring employees have reliable access to the technology and services they need to support critical aerospace missions.

Requirements

3+ years of experience in IT support, help desk, systems administration, or a combination of both.
Strong troubleshooting skills in Windows environments, computer hardware, operating systems, and enterprise software.
Experience administering Active Directory, Microsoft 365, Azure AD/Entra ID, and user account lifecycle management.
Experience supporting Windows Server environments, Group Policy, file and print services, and endpoint management tools.
Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, switching, and wireless networking.
Experience with ticketing systems and IT service management platforms.
Understanding of NIST 800-171 and CMMC compliance requirements.
Ability to lift up to 50 pounds to support server, rack, UPS, and infrastructure installations.

Nice To Haves

Familiarity with virtualization platforms such as VMware or Hyper-V is preferred.
Familiarity with Jira is a plus.

Responsibilities

Provide Tier I and Tier II technical support for hardware, software, network, and system-related issues.
Diagnose, troubleshoot, and resolve break/fix incidents in a timely manner.
Manage and update support tickets within the IT service management system to ensure SLA compliance.
Support end-user devices including desktops, laptops, mobile devices, printers, conference room technology, and engineering workstations.
Install, configure, maintain, and troubleshoot Windows operating systems, business applications, and endpoint software.
Administer user accounts, security groups, permissions, and access within Active Directory and Microsoft 365.
Assist with administration and maintenance of Windows servers, file shares, print services, DNS, DHCP, Group Policy, and virtualization environments.
Perform workstation imaging, deployments, software installations, patch management, and endpoint updates.
Support server, network, UPS, and rack-mounted hardware installations, upgrades, and replacements.
Coordinate hardware repairs and warranty support with vendors as needed.
Monitor system health, perform routine maintenance, and assist with backup and recovery operations.
Document troubleshooting procedures, system configurations, and knowledge base articles.
Maintain accurate inventory records of IT hardware, software licenses, and equipment.