IT Help Desk Support

MV Transportation•Kent, WA

2d•Onsite

About The Position

MV Transportation is seeking a Seattle-based IT Help Desk Support individual. This role requires a self-starter who is highly motivated and capable of working in a fast-paced environment. The IT Help Desk Support is responsible for addressing various technology issues within a transit environment and supporting the corporate infrastructure. This includes providing direction for Trapeze software, desktop, server, and network support for client operations in accordance with Service Level Agreements (SLAs). Responsibilities encompass desktop and server repair, network maintenance, helpdesk ticket management, disaster recovery, and other assigned projects. The role also involves supporting analog, digital, or VOIP telephone systems, T-1, fax, and DSL lines, as well as local transit operation technologies like Mobile Data Terminals (MDTs)/in-vehicle tablets and the Trapeze reservation software platform. The position requires managing local division servers, including domain controllers, file, application, and database servers (MS SQL SVR). Additionally, the IT Help Desk Support will meet with client agencies to provide reports and updates, work closely with the client's IT department, manage complex IT projects, IT employees, and outside vendors, develop strategic operations and investment plans, control and minimize costs, and ensure proper documentation for IT operations and software development.

Requirements

Highly proficient with Trapeze transit software is a MUST.
Proficiency with Active Directory, relational databases (MS SQL Server preferable) and networking.
Proficient with the company's major IT systems, services and technology frameworks (e.g. cloud computing, server virtualization, application delivery controller, etc.).
Thorough understanding of computer, server, network, printer and peripheral hardware.
Experience supporting Windows 7, 10, Server, 2012 & 16, and Microsoft Office applications.

Nice To Haves

Excellent communication and decision-making skills.
Experience with desktop, server and network management tools.
Experience with Cisco switches and routers.
Familiar with backup and disaster recovery.

Responsibilities

Providing Trapeze software direction, desktop, server and network support for client operations according to Service Level Agreements (SLA).
Desktop and server repair, network maintenance, helpdesk tickets, disaster recovery and other projects as assigned.
Support of analog, Digital, or VOIP telephone System, T-1, fax and DSL lines.
Supporting local technologies related to transit operations, such as; Mobile Data Terminals (MDT)/in vehicle tablets, and Trapeze reservation software platform.
Manage servers at local division; domain controller, file, application and database (MS SQL SVR).
Meet and interact with client agencies providing reports and updates for local divisional office.
Close interaction with the client’s IT department.
Managing complex IT projects, IT employees and outside vendors.
Developing strategic operations and investment plans that weight costs, benefits, opportunities and risks of various IT investment approaches.
Controlling and minimize costs.
Ensuring suitable documentation exists and is maintained for IT operations and software development.