IT Help Desk Support Specialist

INFICON•Longmont, CO

About The Position

INFICON is a leading provider of innovative instrumentation, critical sensor technologies, and Smart Manufacturing/Industry 4.0 software solutions that enhance productivity and quality of tools, processes, and complete factories. These analysis, measurement and control products are essential for gas leak detection in air conditioning/refrigeration and automotive manufacturing. They are vital to equipment manufacturers and end-users in the complex fabrication of semiconductors and thin film coatings for optics, flat panel displays, solar cells and industrial vacuum coating applications. Other users of our vacuum-based processes include the life sciences, research, aerospace, packaging, heat treatment, laser cutting and many other industrial processes. We also leverage our expertise in vacuum technology to provide unique, toxic chemical analysis products for emergency response, security, and environmental health and safety.

Requirements

Trouble shooting skills
Ability to foster teamwork
Decision-making skills
Oral and written communication skills
Ability to identify and seek needed information/research skills
Technical expertise
Ability to positively communicate and collaborate with their customer base in all situations and cases
Industry experience performing essential job functions with technology used by INFICON
A solid foundation in computer systems as well as a foundation in IT fundamentals and their implementations.
Experience working and interacting within a corporate environment.

Nice To Haves

Continual effort to increase his/her technical abilities and education
Works towards becoming an emerging expert for specific IT technologies
Seeks to take ownership of his/her work
Willingness to work independently, even when stepping outside of his/her comfort zone and working with new techniques or technologies
Recognizes when aspects of a task exceed his/her abilities and seeks out assistance (team lead, manager, etc.) for clarification and guidance
Demonstrates maturity when interacting with others (such as the members of his/her team, internal/external customers, and other colleagues)
Demonstrates ability to motivate, lead, and mentor more junior members of teams and projects

Responsibilities

Coordinates investigations to resolve information system issues
Conducts research to understand, explain and resolve technology issues
Communicates updates to users that have been or may be affected by a problem
Follows up with users after problems have been resolved
Utilizes help desk tracking software to present recommendations and improvements for user systems
Initiates onboarding procedures for new users into the system
Ensures response times are quick and effective to appropriately resolve requests
Coordinates referrals to technical, professional or service personnel depending on the repair, training, service or software issues