IT Help Desk Support

Alliance Bank Central Texas•Waco, TX

6d•$55,000•Onsite

About The Position

Alliance Bank Central Texas is hiring a Help Desk Support professional to deliver dependable, hands-on technology support for bank staff. You'll restore service quickly, protect security standards, and keep clear records so problems are solved-and prevented-efficiently. This full-time Help Desk Support role offers a competitive salary (listed at $55,000) plus a benefits package designed to support your health and financial goals. As an onsite Help Desk Support team member in Waco, your day moves between focused troubleshooting and walk-up support. You'll start by reviewing the queue, then pivot as new incidents come in-balancing urgency with clear communication. Between requests, you'll tighten internal documentation so teammates can self-serve common fixes, and you'll coordinate with other IT tiers when deeper investigation is needed. You'll also spend time preparing new-hire setups so employees can be productive from day one. The schedule is Monday-Friday, with rotating on-call Saturdays, so you'll plan your work carefully and keep notes thorough for smooth handoffs.

Requirements

Working knowledge of Windows 10/11, Microsoft Office, and Teams
Basic Active Directory user/security group administration
Basic familiarity with Microsoft 365/Azure
Strong customer service, organization, documentation, and prioritization skills
Ability to follow written procedures precisely and explain technical concepts clearly
Apple iPhone/iPad basics
MDM familiarity
Ticketing/knowledge base experience
A+/Network+/MCP desired
Ability to prove work authorization for the United States
Ability to pass a pre-employment criminal background check
Subject to periodic drug testing

Responsibilities

Supporting email, hardware, software, connectivity, and product-specific incidents
Using approved diagnostic and ticket-tracking tools
Installing and maintaining workstations and peripherals
Applying desktop security patches
Handling device moves/adds
Documenting fixes and building step-by-step scripts for the Operations Center
Training users on core tools such as Microsoft Office and Teams
Escalating unresolved items to the appropriate tier while maintaining logs
Reviewing the queue and responding to new incidents
Tightening internal documentation
Coordinating with other IT tiers when deeper investigation is needed
Preparing new-hire setups