IT Support & Help Desk

Stego Industries•San Clemente, CA

9h•Hybrid

About The Position

At Stego, we believe work should be more than a place you go – it should be a community where you thrive. Join us for an opportunity that goes beyond a job; it's an invitation to be part of a positive team environment that fosters collaboration, innovation, and genuine camaraderie. Discover a workplace where your well-being matters. Achieve the growth and balance you've been searching for and embark on a fulfilling journey with us. Check out the details below and apply today! About The Job: Interested in joining a growing organization with a driven, supportive, growth-minded culture? Are you passionate about IT support? Looking for a team that recognizes your contributions and cares about your development and success? This may be the job for you! Check out the details below and apply today!

Requirements

Bachelor’s degree in related field or equivalent experience (required)
4+ years of Information Systems experience (minimum, required)
Proficiency in troubleshooting core O365 apps (Word, Excel, PowerPoint, Teams, Outlook, etc.).
Strong PowerShell experience
Familiarity with Windows, iOS & Android environments, with the ability to troubleshoot both software and hardware
Basic network administration knowledge, especially in Unifi environments
Experience with remote support tools
Experience with Microsoft Azure Environments
Strong oral and written communication skills
Excellent problem-solving skills with a proactive, solution-driven mindset
Reliable and trustworthy
Ability to thrive in a team environment (strong interpersonal skills)

Nice To Haves

A+, Net+, Sec+, AZ900, SC900, MS900 certifications a plus.

Responsibilities

Collaborate with the Director of Information Systems to achieve individual and subdivision goals and objectives through effective processes, critical thinking, problem solving, and strategy implementation
Serve as the first point of contact for all IT support requests
Manage and troubleshoot O365 applications, including Outlook, SharePoint, Teams, and Exchange. Perform tasks such as adjusting email filter policies, managing SharePoint site permissions, and modifying Teams VOIP settings.
Utilize PowerShell & similar tools to perform advanced Office 365 admin tasks (e.g., jumpstarting mailbox archiving) and optimize workflows using tools like Power Automate and AutoHotkey.
Handle the onboarding/offboarding of employees, reset MFA and configure new hardware (PCs, phones, etc.).
Provide remote support using platforms like Atera/Splashtop to resolve software and hardware issues.
Assist users with setting up devices (displays, docking stations, etc.), perform hardware repairs (RAM, CPU, storage), and administer network access points and firewalls, particularly within the Unifi ecosystem.
Work with third-party vendors (e.g., CallTower for VOIP services) to manage external system configurations and licensing.
Build strong working relationships and collaborate with other Information Systems team members and all Stego employees.
Support and positively contribute to the culture and atmosphere of the subdivision, in alignment with Stego’s Core Values.